La Quinta Inn Richmond South, Richmond

The management and staff were strange! No greetings! They did not look at anyone in the eye. Weird vibes there! We and other customers we met there said the same thing. Just OK breakfast. Nothing to rave about at all like other places with continental breakfasts.

We liked that we could stay there with our dog "above board" instead of having to smuggle him in as we have done in other places. This place is average: nothing much to complain about, nothing to brag about either.

I enjoyed the Room, the location and the Whirlpool, and the price was good! Everything in the room was clean and spacious. It was very quiet and peaceful.

We went to check in to our room, we were about a half hour early. The man at the front desk told us we could not check in yet & we could wait outside. Not a big deal, we waited until 3 PM we went to check in the two couples in front of us had to argue with the guy to get there quoted price. We got to our room which had not even been cleaned yet. Beds were all messed up, no towels, no toilet paper etc. We left for a while so we could get our room cleaned. Came back the beds had been made thats all I can say. Still no toilet paper on the roll. The next day they never came to clean our until very late in the day no towels etc. This hotel was very under staffed and very unfriendly. I will never stay here again.

This was one of the worst experiences that I have encountered with a hotel to date. Originally, the hotel management/owners lost our reservation and turned us away, which is a bit off-putting as we had reservations for six rooms. After we returned with our reservation number, they found our rooms and checked us in. We paid $89 a night, per room , so we grossly overpaid for a Best Western. The bed was very uncomfortable and the pillows were aweful. The walls were so thin that I heard the people in the room next to mine talking until 2AM and the people walking in the room above mine until 3AM. I could even hear an alarm that was going off all night that was located at the front desk. The room was stocked with two towels, but apparantly they ran out of towels, because on one day they left us none and never sent any up when I asked for more repeatedly. The basics were not covered: when all you really need is a room to sleep and you don't even get that, then the hotel is failing at its basic purpose.