Mercure London Kensington, London

After an overnight flight from JFK, we arrived at the front desk to be told we could not check in until noon, then 1 p.m. and then until 2 p.m.. In the meantime, other guests were welcomed with a smile and directed to their rooms. We found roaches in the room the first night but were reluctant to call it in. There are no signs posted to let you know some breakfast items are not part of the complimentary breakfast. The reservation was pre-paid as part of a vacation package but we were still charged for the room at check-out (We're waiting for the charge to be voided). At least the location was convenient and we found nearby places to eat breakfast but we would not return to this hotel.