Homewood Oakland Waterfront, Oakland

I would not recommend staying here. We went out to find a convenience store and realized we were in a VERY bad area - did not feel safe getting out of car. We returned to the hotel to find shady people in the parking lot stealing the wi-fi internet. The hot tub was broken and the pool hours are only until 8pm. Our A/C didn't work. Called the front desk to let them know we were checking out the next day and would need the receipt in the morning. Went down the next morning and they had no record of our intent to check-out. The Homewood Suites at the SFO airport is cheaper, nicer, better staff and a constant shuttle to the airport/BART station. We switched and were glad we did.

the hotel is right near the track of railroad. bathroom had a broken mirror. a/c didn't work. the room was great. the pool was great. i would stay somewhere else not near the railroad tracks.

The hotel is in a great location for government business travellers visiting Coast Guard Island. However, the service is poor. When I checked in my room a lamp shade was broken. The front desk was immediately notified. Yet, during my two day stay no one ever came to fix the lamp shade even though I apprised the staff of the problem each day. In addition, my room was not cleaned each day of my stay.

I can't say enough about the warmth and friendliness of the staff. Each person that we came in contact with went out of their way to be helpful, making our stay a great experience. The location may not be the greatest, though you will have access to most things without too much of a hassle. The shuttle was great for going to the store and Jack London Square. The room was quite nice and very clean. The view from our room, overlooking the marina was beautiful. Coffee on the balcony in the AM was nice. We felt that we got a great deal and would not hesitate to stay there again when in Oakland. I should add that we went to visit friends staying at a much more expensive place in Emeryville and we know that we got better service, a better view and a much better deal!