I was pick pocketed in a nearby club which contained my room key. Shortly after that I find my room had been robbed of my phone and wallet. I talked to the night security to call the police. He kept insisting that it was impossible that I could get robbed because he was there all night and they have high walls. He also insisted on not calling the police because he said they would not come late at night.
I decided to talk to the owner the next day in the hopes that they would offer me a discount for being robbed at their "secure" hotel. I explained what happened to him and he also insisted that this was impossible! The owner and security we're completely denying that I could be robbed even though my phone and wallet were missing from my room!
I have heard similar stories from other locals from what they heard on the news. If you are going to stay here, take note that there are safes in the lobby but I would be weary of using those as well.
Also, a receptionist earlier said I could get a discount by paying in cash. Of course, when I go to pay the next day the owner explains that no such discount exists.
The room I had requested was supposed to include breakfast and when I arrived I got a "discount" that I did not ask for that did not include breakfast.
The location of this hotel is good but there are safer and better hotels a few blocks away. In a town the size of Granada, a few blocks is worth it to have a safe hotel.
Can't wait to go back! Me and my wife had a wonderful time at this hotel. The friendly and professional service, the Clean rooms are some of the things that we appreciate a lot. Thank you for the great service.
Roberto A. Acevedo
Although the pool was freezing as other reviews have stated, everything else was wonderful, especially for the $60 a night we paid for the room. When we came back late at night the staff would open up the bar just for us to get bottled water. Everyone there went above and beyond the call of duty. The linens are not so great, but the wonderful time we had made up for any minor luxuries that were missing. We are going back to Nicaragua in March and will be staying here again!!
I only spent one night there because I have never slept worse in my life. The beds and linen were uncomfortable, and the noise level was ridiculous. The staff wasn't terrible most were friendly, but a few were very rude, they acted as if I was bothering them by asking a question, as if it's not their job to attend to guests. The hotel as a building is very pretty, and in a great location.
The stay was excellent.... very friendly and helpfull staff , Jorge , Blanca , Eda and the front desk. Convenient location too. Only con was the
price for in house laundry. $5.00 US to wash and iron a shirt is alittle steep. Please review your prices. Thanks.
P.S. I will stay there again.
This is a great place, centrally located, modern on the inside but modeled in colonial style. Very much recommended.
The only slight downside (if at all!) is that the pool is coooooold. Not really a problem unless you have children who want to spend lots of time in the pool!
Let me start by saying that the Colonial is a very pleasant hotel in a fantastic location right off the central plaza in Granada. Without a doubt, this hotel has great potential to provide a great value and a comfortable atmosphere during your stay in Granada. Unfortunately, the Colonial failed me on many different levels and I was so disappointed and annoyed that I swore to myself to only stay here as a last resort. My experiences might, however, simply the result of unfortunate circumstances.
To begin, I was assigned to a room in the very back of the hotel which lacked windows and provided me with the feeling of living in a box - not the nicest atmosphere to be in. The room was equipped with a small TV and an A/c unit, which, although very quiet, failed to really cool the room to a satisfactory level.
Upon settling for the night, I found that the hotel uses a detergent (or starch) that renders the sheets close to the comfort of sandpaper and made sleeping with any skin exposed simply impossible.
After finally having fallen asleep, I was periodically awoken by the nightguard, who walked noisily past my door about every hour. Twice, he seemed to be dragging a heavy metallic object over the tile floor. My sleep was not very restful.
To make matter worse, i was rudely awoken at 6:30 am when a crew of workes began breaking through the wall adjacent to my room with a sledgehammer.
My experience here was extremely bad and I would not return since the nice appearance and great location cannot, in my view, make up for the other unpleasantries I had to endure while staying here.
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