Holiday Inn Express And Suites, Hagerstown

Arrived last night around 10pm and was greated, sort of, by unfriendly staff at the front desk. We probably would've left but it was really late and after driving 9 hours we just wanted some rest. I had to show ID and Credit Card which is fine but without even asking how we were paying the front desk attendent ran my credit card. When I asked what they were doing, the employee said not to worry because my card was not charged. I liked the answer I recieved because I was paying cash. When checking my bank records this morning I found that charges were pending from HIE!!! Other than being charged twice I would suggest an overnight stay here. It was very clean and offers great location. From other reviews I would also suggest their 3rd floor. It was very quiet and the bed itself was cozy. High thread count sheets help!!

my husband booked the jacuzzi suite for our anniversary. the hotel houses some constuction workers, they did their laundry all night long and the laundry area was right next to our room. It was not a peaceful night at all. Although the room was very nice. We tried to tell them at the front desk but they were very rude and we recieved a call from someone from the hotel after we arrive home and they tried to say we did something to the room, which we did not. This was an insult to us and we have stayed at many of the hotels in hagerstown just to get away from home and shop and relax, this is one hotel I will never stay in again, just for the way were treated.

Over all, the place was ok, but when I went to close the drapes they would not close. I kept yanking on them but they wouldn't budge. I looked up underneath and saw that the track was too short and would not allow them to close. I was too tired and went to bed hoping the sun rose on the other side of the building. 5:30 am I awoke to sun shine blasting me in the face. I had no place to go that day and could have used some extra sleep, but it wasn't to be. Cause they were too cheap to put full track drapes in the rooms. A small detail but it ruined my stay!

I thought this place was nice. It was clean and the staff was helpful and courteous. It had a nice indoor pool but lacked a hot breakfast and in room movies like the Hampton Inn only a few miles away. This place is in a GREAT location for shopping, eatting and hopping on the highway fast. Outback is right next door within walking distance and it's convenienct. Nice Stay!

I have stayed here several times but need to mention a time I booked a special room and wast old the reservation was for the following week. The desk staff became very angry with me and I had to diffuse an arguement that could have reached inappropriate levels. They wouldn't even let me use the phone. BUT!!! Great whirrlpool suites.

New, clean, great location, fast internet and free breakfast...what's not to like?

I stayed here on a business trip and it was awful. First of all, I arrived late in the evening and was greeted by a grumpy man at the front desk. He was rude and nasty. He looked at my credit card and driver's license like they were fakes. Since I hadn't ate dinner, I asked him if there was a diner or something nearby and he fingered me to a vending machine that had candy and chips! He then gave me directions to a truck stop! The room was fine and that was the only good thing. I needed to get some sleep after a long day and a long journey and someone started hamering in the lobby at 6:00 a.m.! I called to complain and the same man answered the phone. He didn't care and said that the work needed to be done at that time of the morning. I skipped the free breakfast to get out of there. Horrible stay!