The Westin St Louis, St Louis

This hotel always gets very high marks so I was eager to stay here. On the good side, it is very clean and it is in a central location. On the bad side, it is ultra-modern and a bit cold and uncomfortable. The lobby is disjointed and the reception desk is in an odd place. Parking is limited and difficult. There was a Cardinal baseball game one night and the noise was horrible inside the hotel to the point of distraction. While it is not a bad hotel, I will try someplace else next time.

If you’re looking for a quiet room – you might want to look elsewhere. I had an awful experience coupled with even worse customer service that has resulted in going out of my way (and for my employees) to avoid all Westin properties. Despite the fact that I was sick and requested a quiet room, my room was located near several clubs with loud music and was a hundred or so yards away from a freeway interchange and rail line. Despite calls to the front desk and e-mails to Westin corporate nothing was done during my stay. Then following four sleepless nights and further complaints, Westin/Starwood finally informed me that the property is noisy by the very nature of its location and that the noise was outside their control and did nothing more. It is interesting that other Westin properties, including New York Times Square, have sound abatement. It is disappointing that I can no longer trust this brand. While I could go blow-by-blow of by far the worst customer service I have experienced in years, I’m not sure this would serve a purpose to those who use this site. However, the following are excerpts from e-mail responses from the Westin St. Louis and Westin/Starwood corporate that further validate the issues with noise at this property. “Our favorable location next to the ball park definitely has its draw backs. The ball park provides an excellent view from some of our rooms and an easy walk to the games but also comes with excited fans as well as neighboring restaurants and bars.” Oct. 17, 2009 e-mail from Sarah Peplowski, front desk manager. “Since the noise was from an outside source, it is beyond the hotels control.” Oct. 18, 2009 e-mail from Stephanie Ryan, Specialist, E-Communications Department, Starwood Hotels & Resorts Worldwide.

My husband and I stayed here this weekend for a week away from the military base. The hotel was great! The bed is amazingly comfortable and the bathroom is probably the best hotel bathroom ever! The double massaging shower head is awesome and so is the extra long tub. And there is a LOT of counter space. The only downsides were $25 for valet, and the internet is $16. So if you don't mind parking yourself and are planning on having an electronic-free weekend (which we ended up doing) you won't be disappointed. I can't say much about the cost because we got the standard military rate ($111), but from what I hear they have some really nice weekend discounts like buy one night get the second half off that are comparable (if not cheaper than) the military rate. The staff was extremely friendly, even when we had an emergency and had to check out a day early...and then found out the issue was resolved and had to check back in 15 minutes later. They simply voided out the check out and put us back in the same room. It's definitely a place to stay if you are planning on spending a lot of time in the hotel, and it's directly across the street from the stadium.

The room was very nice, although we were put in a different room than we were told, and we were charged a more expensive price for a lesser quality room. They put us in the right room, but still charged us more. Also, we were not told that we would have to pay $18 to park. Just letting everyone know what to expect, since it is not explained by the staff.

We absolutely love to stay at this hotel. You could throw a rock and hit the baseball stadium and the metra train stops right at your doorstep. The hotel itself has spacious rooms that are always clean and well decorated and you can always find deals that make the rooms incredibly affordable. I would recommend this hotel to anyone visiting the area.

i love it the daycare thing is cool. it was very fun there i loved it. my room was very relaxing it was like i was at home. thank you for everything

Loved the bed, the high end linen and heavenly comfortor. Lovely decor and furnishings. Beautiful, spacious bathroom with a large, seperate, glass shower stall and a sparkling porcelain tub and lots of counter space. HIGH cleaning standards.

location close to the air port,nice room, clean,eases to down town st. louis to bush staton.eases ascess to east st, louis.see you soon,i love the location, convenient,to restaurants and bars.

The staff, the location, and the accomodations make the Westin St Louis the best hotel to stay at in St. Louis. As with every Starwood hotel I have stayed in, the staff is friendly and accomodating. The Westin is located downtown, and is an easy walk to Busch Stadium, and most everything you would like to do in St Louis. The Westin offers what they call the "Heavenly Bed" to guests, and I couldn't agree more. The only time I have had a better nights sleep was at a Westin in Chicago! The Westin is a little pricey, but definately worth it!

I would stay here just for the bed and the comfort! The "heavenly" beds are the best bed I have ever slept in! They even sell them online.