The Percy Inn, Portland

Below is an email written to the innkeeper. I tried twice to get him to respond...he didn't.
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Hi Dale,

I was a guest at your inn on August 21. I have to say
that I was less than impressed with the quality of my
visit. Having stayed at over a dozen Bed and
Breakfast's in the New England area, I had certain
expectations regarding an inn in New England.

Below is a list of my remarks.

1. In Yankee Magazine, your inn is listed as having a
full breakfast. However, you only serve a
continental. You even have this listing on an easel
in your foyer.

2. The breakfast was horrible. It should NOT be even
served at such a highly regarded inn. I received a
better breakfast at a Quality Inn in South Carolina!!!

3. The coffee ran out on your guests that morning, and
it was Folgers!!! Dale, please consider upgrading to
Green Mountain or any variety of local brews. Folgers
is such a lousy coffee and should not be served at any
bed and breakfast.

4. The bagels were half frozen and those that weren't
were soggy from defrosting at room temperature (the
same goes for the bread). I was SHOCKED at this. I
cannot believe that you don't have a local bagel shop
deliver freshly baked goods each morning. This is
completely unacceptable!

5. The muffins were uncooked in the middle. Again,
more of the same.

6. I never saw anyone come upstairs and clear away
dishes for other guests. I was also not the only one
complaining about the breakfast. It was not that good
at all.

7. The room was very nice but you do mention Ralph
Lauren towels in the bathroom. I seem to remember a
reference to them being luxurious and/or plush.
Anyway, the ones I received were old, rough, and
somewhat tattered on the end. Please invest in some
new high quality softer towels for your guests. These
were symbolic of my 5 year old towels at home. Not
what I would expect from a $200 per night room.

8. We arrived one hour prior to check in time.
However, it says on your sign outside that you might
be able to accommodate early arrivals. While I'm not
complaining about the time of the check in, I am
referencing the attitude on which we were greeted.
You were fine to me on the phone, but when your
employee came downstairs, the first thing she said to
my wife was "oh, you're early" and the tone was that
of inconveniencing her. She should have welcomed us
and not thrown that we were early as the first
comment. Perhaps she didn't mean to do this but it
sure came across that way.

Thank you for listening to my feedback and although I
already paid in full, I do not consider my stay with
your inn to be worth the amount I paid.

Best regards,