Management is horrible, lacking basic customer service and people skills. They became immediately confrontational and unprofessional when trying to adjust reservations due to cancelled flights. Charged for no-show fee even after calling and adjusting reservations. Upon arrival they had cancelled original reservations even after a phone call to confirm them. Made reservations again through corporate Comfort Inn that night after arriving because the front desk was unable to at original rate. Management cancelled those reservations first thing in the morning without notifying and without reason. Had to threaten to call corporate office before they would reinstate reservations at original agreed upon rate. Would have stayed somewhere else but the entire town was booked due to conferences. Overall the hotel itself isn’t bad considering the location, however beware if you have any type of reservation issues and have to deal with management. Would never stay here again.
The hotel was clean, the front desk personell were pleasant, the breakfast was great. A little pricey for what you get. After staying in Sierra Vista for a few days, this is probably one of the better located hotels. Compared to what else is available in Sierra Vista, I would recommend this location, if you can tolerate the price of the room.
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*Terms & Conditions: Savings calculation is based on Flight + Hotel vacation package bookings for a 3 month period for 2 adults with a 2+ night length of stay compared to price of the same components if booked separately during same period. Savings will vary based on origin/destination, length of trip, travel dates and selected travel supplier(s). Savings not available on all packages.