All Fluff with no substance
By A Yahoo! Contributor, 5/22/05
Service is horrible - I stayed here a year ago, and the married couple that managed the place was simply amazing. One year later, the couple is gone and the service has suffered immensely. Breakfast is awful, housekeeping is questionable, and no one running the desk has any idea about anything in the city. Just ridiculous. Find a hotel where the staff cares about you as a guest rather than how much money you are spending - because it is not the Wheeler Mansion.
The rooms are beautiful and decently appointed. Unless you are having a convention at McCormick Place, it is not convenient to the downtown area at all.