What you book, not what you get.
I stayed at the Chandler once, it was by default to be the only thing available, I really liked it, very clean, newly renovated. So I booked for my next stay in Anchorage, The Chandler is owned by Puffin, they somehow unreserved me at Chandler and put me in the much older, much less clean, non-airconditioned puffin room. Worse yet after arriving at 1am from a late flight they had the heat up well over 80. Not exactly a sleeping temperature so to cool the room I had to open the window to a noisy street and sunlight. I do not trust them to book with them again. Bait and swith is not nice with a hotel room. Anger is also not condusive to sleep.