Welcome to Award Winner Holiday Inn Express Hotel & Suites in Tracy. Our beautiful hotel is the finest in Tracy. We've been voted Tracy's Best Hotel four years in a row. We are the gateway to the San Francisco Bay Area and Yosemite National Park. Tracy is known for its rich agriculture and ... More
Holiday Inn Exp Suites Tracy
Property information by Travelocity
Welcome to Award Winner Holiday Inn Express Hotel & Suites in Tracy. Our beautiful hotel is the finest in Tracy. We've been voted Tracy's Best Hotel four years in a row. We are the gateway to the San Francisco Bay Area and Yosemite National Park. Tracy is known for its rich agriculture and Mediterranean climate. Whether your visit brings you to us for business or pleasure, the Holiday Inn Express Hotel & Suites Tracy is ready to serve you! Our hotel features 102 graciously designed guestrooms and suites, catering to the corporate, group and leisure traveler. Whether you're traveling alone, with a group or your family, our accommodations were designed with you in mind. For extra comfort, pamper yourself in one of our spacious well-appointed suites. We also specialize in weddings., banquets, meetings or any special event, the Holiday Inn Express Hotel & Suites Tracy offer facilities to accommodate up to 150 persons. While visiting Tracy you are between two wine country locations, Livermore and Lodi both offer some of the best wineries in California. We also have some major employers in Tracy: Adessa Golden Gate, Defense Depot San Joaquin, Rough & Ready Island, Deuel Vocational Institute, Leprino Foods, Summit Logistics, just to name a few. Visit this exceptional property to experience accommodations and service that exceed your expectations. We look forward to your stay here at the Holiday Inn Express Hotel & Suites Tracy!
I have traveled extensively for the over the last 10 years for the companies that I have worked for. Every now and then, there are last minute travel changes, corporate travel agencies to deal with, lost confirmation numbers, etc.
In this instance, I flew home sick. I had a fever and my tongue was so swollen, I could barely even talk to the gate agent at LAX. The travel agency was supposed to cancel the reservation, and for whatever reason, it was not.
I am a "platinum" member of the Holiday Inn network's reward program, so I have had to have my share of stays across the nation with this chain. This franchise refused to credit my account for the night that I was charged for the missed cancellation. NEVER when I had any problem like this in the past has the hotel not issued a credit. NEVER.
Yes, I know. There are policy statements for specific incidents like this. However, it is management discretion to override these types of issues. I know Sheraton used to try to charge for changing reservations and leaving early, and even that was taken care in the past in my travels if you have shown some loyalty. Do these issues happen frequently, no. Only several times in all my years of travel has this happened.
So please, beware. This may be a Holiday Inn Express franchise, but I was not treated as a loyal Holiday Inn or HIE customer. Please don't expect that either.
The next time I am in Tracy, I will make sure that I stay anywhere else, probably at the Hilton Garden Inn with the rest of my co-workers! Maybe there is a reason that for the hundreds of nights our company has paid for in the Tracy area, I was the first one that was actually going to stay there instead of the other accommodations. They must also know something.
we cancelled our reservations for two nights, 2 days in advance and when they charged the card anyway, we called and they claimed we NEVER called and then told us they will give us ONE night returned as a COURTESY.
My stay at this hotel was for only one night, but the room was very clean and quiet...I had a flight out early the next morning and the shuttle service was on time and had no problems with catching my flight...If I ever have to travel to that area again I would not hesitate to stay at this hotel!