BRUTAL, unprofessional manager, sucks big time
By A Yahoo! Contributor, 12/23/09
dirty, linens had some sand or detergent residue on the beds...
Hot tub has been out for over a year, but you are not told that when you are booking. Room beside the elevator is next to laundry VERY noisy "but that is just the way it is" (manager quote) and we should expect the noise with a first floor room. I called in a complaint about the hotel to the manager she apparently has NO people skills and justifies and back peddles BEFORE she hears you out! Charges were made to the room but we were told it is "EASY" for the staff to PRESS extra buttons. It must be run by chimps! I was "apparently not supposed to be "upset by this because they would have corrected the error on their own. Last time we stayed at this Hillbilly run hotel we got charged twice for the same night it it took two months for a refund~ Again shows the mentality. I would NEVER recommend this hotel to anyone. A family reunion is coming up and we usually book about 30 rooms! Sorry it will not be at this hotel. Eventually it will be condemned!~