Wingate by Wyndham Harrisburg PA, Harrisburg

I got to stay at this hotel for two nights. After reading some of the reviews, I was a little skeptical, but I was given a great rate on this hotel thru priceline.com. I found the staff pleasant, the hotel very nice and location was convenient. There is a restraunt in the hotel and also a Bob Evan's next door. They are doing some renovations so I evpect this hotel to continue to get better and better. It was very pleased with this hotel.

I have stayed at this hotel several times in the past while on business, and have always been pleased with it. Not after 6/10/2008 though, when I found myself locked in the bathroom of Room 205 for approximately 75 minutes due to an improperly installed door handle (lock on the outside instead of the inside). I know, it sounds unbelievable, but it actually happened. When I didn’t show up for dinner, a coworker came looking for me and I was able to yell out my predicament. Two members of the hotel staff then came into my room and all but broke down the bathroom door, which would not open from the outside either. At that point I was offered another room, which I took; however, I was never offered so much as an apology and absolutely no attempt was made to make the situation right, despite the “100% Guarantee” touted on the comment card (which I wasted my time filling out and returning to the front desk). The front desk staff is friendly, but management is all but non-existent. I will make other arrangements the next time I’m in Harrisburg.

This is a great hotel as far as service, amenities, and location. Most of the staff was extremely helpful, except for a few of the housekeepers who had attitudes when we needed pillows or towels. The breakfast was wonderful, but the spa had not been in working order for over a year as I was told. The General Manager, however, really needs to learn some people skills, or soon he will not have a staff at all. Throughout my family's and my stay, we heard him constantly talking down to them and treating them more like slaves than employees. When we had the housekeeping complaint, he replied "I'm sorry, my staff has much to learn when it comes to service." This was a generally nice stay, except for the gloomy, tense atmosphere.

The pillows were flat and lumpy. The sheets were very wrinkled and looked like they had been slept in. The shower stall was dirty and the shower curtain moldy. The phone system wasn't working so I missed an important call. They charged me more than the rate I had confirmed on-line. And though I lodged a complaint at check-out, and through several subsequent emails to the front office manager and the general manager, I have still received no response. And yet they promote a 100% guarantee on their rooms. What a sham!

Very nice hotel, helpful people, comfortable and quiet room. Service was good.

The rooms were very nice and clean. The room was spacious. The continential breakfast in the morning was also excellent. Nice place to stay if you just need a room and a quick breakfast.