Do Not Stay Here
By A Yahoo! Contributor, 6/17/10
Our nightmare all started when we realized they charged us for an extra night. This caused us to incur fees from our bank which the bank says is HIE's fault and HIE claims is the banks's fault. Bottom line is we are out $25 on the bank fee.
We also find it suspicious that a fraudelent charge also occurred on our card for the same amount that HEI charged us posted on that same date.
HEI has refused to try and make this matter right. We asked to be reimbursed for the $25 fee we incurred through no fault of our own...they said no. We asked for a $25 credit towards our next stay...they said no. Every town we travel to, we stay at HIE, but they have lost some loyal HIE customers from this.