Courtyard Lexington SouthHamburg Place, Lexington

We did not actually stay here, due to the comdy of errors, and blatant unprofessionalism and rudeness that occurred while trying to make a reservation. I called the hotel directly, and was quoted $119 by "Nubia". I asked her how many rooms were left at this rate, and was told 32. Realizing my CC was upstairs, I called back in 5 minutes, and was told by "Brittany" the room was $159, because it was only the other girl's 2nd day on the job. I spoke with a manager named Nick Peebles, who said they absolutely wouldn't honor the $119 rate, because the girl's only been on the job a full week (which is it, a week or a day?), and it was very busy night. I said she told me there were 32 rooms left, and he said "Oh, there are". He still would not budge, because it's a Keeneland weekend. Someone on the job a week should be able to look up rates in the system by now. When I mentioned this, he responded that since she was still a trainee they'd "have to iron out the kinks with her". I asked for his supervisor and was told the GM was Joe Elliott. When I asked for the regional VP, he said "there isn't one. We're independently owned." I asked for the owner's contact info, and was referred to Joe Elliott again. I was then placed on hold and told to call an Abby Dalton, because she is the district manager over all the Lexington properties. She conveniently was off, so I did leave VM. In the end, I did pay the $159. To stay at Hilton Garden Inn.

My relivetives flew 2000 miles to visit are family in lexington ky. I helped them plan there trip. Booking a room at the courtyard close to are home.Because it offered a indoor pool.They enjoyed themselves till they drained the pool.We thought there should have been some notice to guests,but it seemed they didn't really care. we asked to speak to the manager but didn't get the chance since the manager hide around the corner in the back office giving instrutions to the clerk.they said we could check out after paying for half a day.no offer of a discount.this ruined my relives trip and left a bad taste in are mouths.RUDE VERY RUDE.

This is easily one of the nicest rooms I've stayed in. Unless I missed something, it seems like they skipped all of the gold handrails and luxurious stairways, and chose instead to put that investment into comfortable beds, plush pillows, heavy curtains, and working air-conditioners. I don't care what I look at in the lobby, I'm spending my night in the room... and the room I stayed in was great.