Candlewood Suites Chicago - Schaumburg, Schaumburg

I had a horrible experience at this hotel. I stayed 18 nights on a business trip with several other colleagues. However, I seemed to get all of the bad luck. The staff was very friendly and polite, but they were terrible at giving advice on what to do or how to get to places throughout my stay. When I walked in my room the first night I was disappointed that everything was outdated and felt uncomfortable. You can hear everything in the hallway and in the hotel rooms surrounding you. One night I was kept up past midnight because the woman upstairs was screaming at someone saying F' you a million times while stomping around. When I called the front desk they were able to calm the situation for about 20 minutes until it started again. The next weekend my husband came to visit me, and we were rudely awaken on Sunday morning (the only morning I had the chance to sleep in during my insanely busy work stay) by toilet water dripping from the ceiling onto my husband in bed. Yes you read that right, TOILET WATER flooded the bathroom above and it leaked through our ceiling turning on the fire alarm and everything. We had to switch rooms and were hugely inconvenienced. The staff member was very apologetic, but I never heard from a manager once to apologize. I tried to get in touch with the manager but in all of my time there a manager was never available when I was home from work. I left in the morning and returned in the evening before they were there. I have never had such a miserable experience staying in a hotel, and I have stayed at several worldwide throughout my life. Even worse, when I got my "priority club" points statement in the mail I only received 1000 points because it was my initial stay instead of the 7,078 I would have gotten if it wasn't my initial stay. That is so silly! I received ZERO COMPENSATION (because my company paid for the whole thing anyway) and ZERO effort to redeem this customer service nightmare.

this hotel needs a makeover. the staff wasn't really nice to us at all. i wouldn't stay here again.

The service rendered by all of the personnels were very helpful, pleasant and comfortable in communication. all our questions were answered promptly. The rooms were not serviced on a daily basis, their room policy for services were done very differently. I might suggest that the garbage disposal in the rooms be labeled, just for the protection of a child or anyone looking for the light switch at night. First time there for 3 days and nights. We do not think we will be back, unless we, just have to. However, as I said it was very, very, different, clean, quite, and located near many good restaurants, in comparison to, the Extended Stay hotels.

I liked everything about the Candlewood Suites Schaumburg...from the newly renovated guestrooms and all if it's great amenities (CD Player, DVD/VCR, kitchenettes, Cupboard to name a few), but I especially liked the free shuttle to my office!!! Saved me a ton of money on a rental and their location is perfect to restaurants, Woodfield Mall, and shopping!