Holiday Inn Hotel And Suites, Chicago

My boyfriend and I stayed here on Thanksgiving weekend and had the best hotel service I have ever experienced. Upon registration, we were upgraded to a suite because we were staying for a long weekend. When we realized we were charged for the upgrade upon checkout, I called down to the front desk, and they took care of the overcharge immediately...and with no attitude. Each time we left the hotel, we were wished a good day and offered any directions we need, and got the same welcome each night when we returned. This is truly the friendliest hotel staff I have ever been in contact with. Also, the location is great - just across the street from the metro station (though you should ask where it is - signs are scant). I will only stay here each time I visit Chicago!

This hotel was kinda dingy for the money.There were visible cracks in the walls and the curtains were dry rotten.I liked the onsite restaurant but it was a bit pricey. I liked the closeness to the train station but the walk to it was tricky and kinda scary.The staff was informative when you could find them.I did not like that refrigerators and microwaves were only in the suites.Overall my next visit in Chicago,I will try another hotel.

We had 3 families join us at this hotel for 2 nights. They overcharged my brother by 200.00 on their suite which was advertised as a 2 king suite. They were dishonest about the rate and it was 1 king and a full! They are also dishonest about the bottled drinks they sell in the lobby. There is no price on them and they don't give you a receipt. My brother was charged 2 different prices during our stay and we were also charged 2 different prices... from 1.00 to 3.00 ! Not honest again. Also if you like to sleep by a very busy highway and don't mind the sound of the traffic.. we got horrible sleep. They also told us wrong about the breakfast buffet which we were told it closed at 12:00, it closes at 11:00 we rushed our meal and by that time it was all dried out. The aquarium package is only for adults not for children, you would think they would include your kids since thats who its for. We will not be coming back I'm sorry I picked this hotel for our group. The doubletree is very very nice for the same price compared to this old not so nice place.

The suite was spacest and clean. The hotel was in a great location. We were able to walk to many areas on our list to see. From other Holiday Inns this is over priced to me. Our second day cleaning staff left cleaning cloth in bath tub, no cups, coffee or tea was replaced. The information machine in lobby gave us rates to the Brookyn Zoo as $6.00 but when we got to the zoo they said they couldn't remember when the rates were that low. We received wrong info from desk staff on directions to the L. The resturant was extremely slow and waitress spilt orange juice on table. Never came back to clean it up even when we ask her too. I would stay again because of it being close to everything, but I wouldn't use the resturant nor rely strickly on directions from front desk. I would recommend to others but would furnish above info also. It also cost us $30 day to park at the hotel, but I think that might be standard across town.

the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.

Very friendly staff, but forgot something at the hotel and they promised to send it to me. Had to call them twice, still nothing! I believe someone at the hotel is using my item. Not happy about this!!

I setup Housing reservations 3 months ahead of time I paid for my room infull only to find out I had been moved to another Holiday Inn they sent my Check back and ask me to send them another check so I did the day before I called only to find out they had put me back in the hotel I started with but for $139.00 a night. That was ok with me beens it started out it $160.41 a night. But when I got there they wanted $98.10 more or they would not give me my room.I don't think that was right and if any body can help I need to know who I need to see to get some of my money back.Thanks Terry

Very friendly staff. I have used this location for personal and business reasons. I planned several advisory committees with State workers here and they always preferred the location and service. I continue to use it because the food and service is good and the rooms are simple and clean and not too small.

Took a chance on this place cuz we like Holiday Inns. It is not right downtown, but it was really easy to get to everything. The staff are really friendly, great people...helped us out big time. Pizza Restaurant in hotel is really good-thin crust pizza (aurelios?) We are from Chicago and were getting away to see some downtown action...easy to get there Clinton Stop (Blue LIne), near Untion Station too (Metra). canal st exit off 290. They have a roof top pool which was fun and workout facility. Great for a nice getaway to downtown! Had a blast, would go back for sure.

It was our first time visiting Chicago so we looked for a place right away. Since we are accustomed staying at Holiday Inn, we know what to look for. There's the pool which my kids love and the comfotable beds. The room smells good, washrooms are clean and the coffee is right there for us to make. A great place to stay.