Too Laid Back
By Johnny, 01/01/10
This hotel had a lack of organization, communication, and overall professionalism. When we first checked in, the bed sheets had hair on them and it was too late for the hotel to change them. On top of that, the towels had hair on them too. I blame the lack of organization for this dirty room, because the housekeeping consistently messed up throughout our stay. Our rooms ceilings leaked toilet water, and the hotel manager did not even offer us anything to repay us! She said, "it was not the hotel's fault." Then who else's fault was it?!?
We came with a large group and you can tell that this hotel did not deal with crowded rooms on a daily basis. The elevators broke, the housekeeping was slow (one day they did not even clean our room), and late checkout was a mess. There were ants in one room, stolen wallets in another, and the hotel staff just stood there and watched. As our rooms ceiling leaked, we sat there for 20 minutes before the manager even came up and spoke to us.
I will never stay at this hotel again! Management must be changed.
