The Hotel at Mandalay Bay, Las Vegas

my first time in vagas we stayed here for spring break the views were awsome the room was giant the pools were not even close to what i wanted the wave pool needed to be stronger they left trash in are bathroom we changed rooms and the bathroom was HUGE the price was way more than what it was worth we didnt stay in the room that much cuze were in vagas teenages were blasting there music all nite running down the hall we had to walk all of are stuff in the down stairs bar and casion my kids hated that they left candy in the room so my son ran over there and strted eating them he ended up eating 45$ in candy itz a nice place just not worth the 2 hour wait in line i dont think i will ever stay there agian

have stayed at Mandalay Bay and The Hotel serval times over the years. However, on July 16, 2009 I had a terrible experience. My husband, my 10 month old son, and I had checked in around 12:30pm. After trying to track down our bags that were delivered to the wrong room room. We went to lunch. My husband decided to play poker at the poker room so I took my son up to the the room around 2pm. After 45 minutes of trying to get him to sleep. We fell asleep on the bed. I heard a slight knock on the door and then heard the door opened. I looked over there was a maid that yelled out "room check, is everything ok?" I told her yes right as the baby woke up screaming. She closed the door. When I called the front desk to ask what it was about. They just said sorry, and that the maid was making sure the room was cleaned. The manager then asked me, What I think she should do about it?. I spoke to three different managers that day. All had a different excuse on why the maid walked in. Basically nothing was done about it other than a quick apology. I was also told to put a do not disturb sign up if I didn't want the maid to come in. I was not impressed how any of the managers treated me, and I will never stay the Mandalay Bay, The Hotel, or Four Seasons again. We checked out after that since nothing was being done.

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the hotel tempature was too cold, i got sick when i returned home. the food prices were very high. also there were many lady of the evenings hanging around the elevators, which is not too classy for a classy of a hotel as mandaly bay. you make the patrons walk to far to get to the beach area.

The Mandalay Bay Hotel in Las Vegas sounds great on paper; however, I was very disappointed with my stay there this past weekend. Since it was a holiday weekend, I had paid a premium, and I expected to receive a room comparable with the price. The hotel was crowded upon arrival, and we had to wait 10 minutes to checkin. They did not have my preference of a non-smoking room/king bed in the system nor did they have any of my personal information prepopulated, and I had to wait while they entered everything into the computer. The room we were given was on the 29th floor and was small, dark, and depressing. The carpet was stained in various places, the amenities booklet was missing, the safe was left locked by the previous people, the bathtub was dirty with hair in the tub, lipstick was smeared on the lightswitch in the bathroom and a huge power outlet with multiple plugs/cables was exposed along with carpeting that was lifting on the edges. The bed was hard and uncomfortable and the bedding was very average. The service was equally disappointing - it took over an hour to receive an amenities booklet, and we had to wait for them to unlock the safe. We requested a room change, and waited on the phone on hold a total of 2 hours while this process was underway. Every time we called the front desk, we had to wait on hold an average of 20 minutes. Terrible customer service! They finally gave us a room change, we waited for them over an hour to show up with the new keys. They never showed up and we had to go down to the front desk, but they had no room change on record, and we had to wait another hour. Finally, they assigned us a different room, but we had wasted a total of 3 hours. The new room was slightly larger but was equally unappealing with a sub-par view. The elevators in the hotel were very slow and broke down several times during the weekend causing a huge jam in the hallways. Finally, our room keys stopped working halfway through our stay, and we had to go to the Front desk again for new ones. They never apologized for all of the inconveniences - a simple, "I'm sorry" would have made a huge difference. Due to all of these unfortunate occurrences, I do not recommend the Mandalay Bay in Las Vegas nor would I ever stay there again. Try the Wynn for a more elegant and service-oriented stay in Las Vegas.

We liked everything about Mandalay Bay. What's not to like? Everyone we can in contact with was most gracious and were very helpful in advising us about Las Vegas since it was our first trip there. we definetly will come back.

I like everything I. did there. It was a freidly atmsphere.the roomservice was excellent they was upon your order when you call them they may sure that you was staffied with your table or slotmachine.

I took a bad fall ending w/ a concussion, whiplash and injured shoulder on the hard, wet, slippery tiles in their spa area which, according to their employees, happens on a regular basis. After over $1500. out of pocket and lots of MRI, physical therapy, chiropractic visits, the hotel claims NO RESPONSIBILITY or reimburment. So, unless you have a lawyer on hand or are prepaired to pay dearly for a visit at the Mandalay Bay, I would stay away from a hotel such as this one which shows no real appreciation or respect for long time customers. Shelly Vincent

The hotel and pool were nice - we had a nice room and friendly staff

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