Andrew Pinckney Inn, Charleston

As locals, my husband and I wanted a weekend staycation downtown. The hotel was great for the price and we will stay again. You can't beat the location!

Maybe they are training a new staff and housekeeping crew, but we aren't impressed. First off we made a reservation for a room with a queen or king size bed, and we got 2 twins. When we checked in, the bathroom floor was dirty, and there was no mini-fridge in the room. When we politely asked the girl at the front desk both times about rectifying the situation, we were met with cold and unfriendly replies. We won't come back.

We found this to be an EXCELLENT value for its location in downtown Charleston. The only way to enjoy a place like Charleston is to park your car walk, this is in an excellent location to do just that. The open air market is just two blocks away, and everything else the downtown has to offer is beyond that. We stayed in the older building. The room was small by today's standards, but certainly adequate when you remember that in a city like Charleston if you are awake, you should be out exploring. We found it to be clean and charming without a lot of expensive frills. This saved money for dining and history tours which are the real reason to be in Charleston. The continental breakfast was nothing to be excited about. I would recommend skipping that if you stay here. There is plenty to eat downtown (which you are in the heart of). There is limited on site parking but they have an arrangement with a large deck only a block away for their patrons to use that deck. They also charge for parking as many hotels in the downtown area do.

We liked the location of the inn, walking distance to shopping, Our room was nice, but very noisybeing on the street. The deluxe contintental breakfast was a disappointment. They only had muffins, bagels, and bad fruit.

After selecting this hotel for a perfect get away, I began reading terrible reviews about the place. Thinking we would give it a shot anyway, especially since we would be out and about downtown and not really sitting in a hotel room, we arrived eager to begin our Andrew Pinckey Inn experience. Let me just say, our experience in Charleston was runined thanks to this place. The room was dirty- I mean, I am not too picky about hotels, but for $159.00 a night, you would expect better. The bathroom was dirty- toothpaste splatter all over the walls and mirror- and the shower curtain was mildewed and dingy. The bedspread (and wait, this gets better folks) was dirty and stained. Still, tired from our drive and hike through the city, we crashed instantly and took a nap. An hour or so later, I awoke to take a shower and then camped back out on the bed. I looked down, and on the bedspread, running away from me, were several tiny little red bugs! I shrieked and my husband came over to examine. He too was a bit stumped as to what they could be. As we inspected the rest of the bed, we discovered small black bugs and they were running towards the pillows and into the pillow cases! I got dressed, we killed a few of the nightly invaders, and took them to the front desk clerk. Adam, the clerk, was stumped as to what was smothered in the kleenex, but he offered to get us reservations at another hotel since they were booked for the night. By this time, it was 11:00 PM and we did accept his offer for other arrangements. We had to go back to the room to get our suitcases (thank goodness we did not unpack and had only laid ONTOP of the bedding). Bottom line, the location is great- the parking is very inconvenient (especially since you have to back out of the parking area) and Adam was awesome- but for the money and peace of mind of being about to sleep without wondering what is sleeping in bed with you, there are other hotels in the area, which are just as good, cheaper and probably fumigate and exterminate often. Needless to say, Room 219 needs a bug bomb and molly maid.

It was nothing like the website or info given on the phone. We checked in then had to drag our luggage across the street where we stayed. Our room had no window to the outside; had to walk up a flight of stairs to see what the weather was. Our building was never locked; anyone could come into the building no security in the lobby. The rooftop terrace for breakfast had a huge building blocking any type of view. Breakfast was always the same everyday. Except for the perfect location I was not pleased with anything else. It was not a cheap place to stay. The main buidling with the check in desk may have been better but we weren't offer a choice as to what building we were staying in.

Everything about Charleston was fabulous with the exception of this hotel. Although this hotel came highly recommended, our two-story townhouse suite was in appalling condition for $289 per night. The furniture, carpet and bedding were worn and appeared dirty; lamps did not work; pictures had been torn off the walls; the patio door was broken and would not close. Management provided a second room with a queen size bed on the 4th floor of the other building at a discounted rate of $189. At first it appeared to be in much better condition, but after closer inspection we found the shower curtain rod was broken and the shower curtain–which was moldy-would not close. The ledge of the backsplash on the sink and the box containing the glasses and washcloths had a thick layer of dust. Light bulbs in the bath and in one of the lamps needed to be replaced. The hotel has the bones to be a fine establishment; however without better management this hotel is one to be avoided.

The location of the Inn is very convenient to the center of downtown Charleston and most of the restaurants and the market. The "light continental breakfast" is not very enjoyable at all, the fruit was not ripe and the cakes were not very fresh. Our biggest concern was that our 2 room suite had a wall unit to heat and cool the upstairs, and one for downstairs. The one downstairs worked, but the one upstairs did not, so a window airconditioning unit had been installed. This worked poorly at best, and so we had to freeze out kids to stay cool upstairs! Also, because the window unit stuck out into the room, the tall shutters on the windows would not close, so during the night the street light was shining in the window, and promptly at 5:30 or so each morning we would begin to see the sunrise. The window unit was extremely loud, cutting on and off, so, coupled with the noise and the light, we barely got any sleep the first few nights. We finally took the blanket off of our bed and put it over our window each night to try to keep out the light, but of course that kept out some of the air from the unit in the window. We were also frustrated that they advertised "wireless" only to arrive and find that it was only in "the other"building. We managed to find a travel router so that more than one of us could use our laptops. Also the door going from our suite to a lovely rooftop porch was broken. We were told upon arrival that someone was coming to fix it, but nobody ever arrived. I know it sounds like alot of complaining, but for $250-$300 per night, I expect to be able to control the temp in my room, and you would think that if they were having a problem with the air unit, they could at least spring for a $10 shade to put up. We did speak to them and they did comp us $50 off of our bill in the end, but for a 4 night stay where we never could get the temp right, (the last night the temp dropped into the 30's and we had no heat upstairs!) I have to wonder how long these problems have been present. Really is a shame, because it is a beautiful property.We have traveled to Charleston for 20 years and stayed all over the city in many different properties, and were sad to see this was not somewhere we would want to return.

We generally seek out smaller boutique hotels because of the level of service and intimacy they usually provide. The reviews on this property seemed to be mixed but the location and types of room offered convinced us to give it a try. What we experienced was unfortunately consistent with the less favorable reviews. We arrived very late (4:30 a.m.) after several flight cancellations and a last minute decision to make the drive from Philadelphia instead of forfeiting the whole weekend. We contacted the Inn twice to let them know of our late arrival. We booked the two level townhouse room which was an end unit (212). The room smelled very musty and stale. This is an old property so you expect things not to be a certain way but the retrofitted A/C unit was very noisy and the directions provided did not match the model in the room. Being an end unit we also must have been on the opposite wall from some building equipment or machinery because there was a constant hum that from time to time was so loud the bed actually vibrated. It was not the A/C unit because the first night we couldn’t even get that to run but were too tired to mess with it. The next morning we filled the Jacuzzi tub but after turning the jets on, the water immediately turned a disgusting brown. We did advise the staff and it was cleaned that day but we had no intention of turning it back on. The first day housekeeping did not replenish the coffee supplies in the room and the used coffee pot and mugs were just left without cleaning. The water pressure in the shower was very weak. All of this being said, the thing that will keep me from recommending this property is that no one we encountered really seemed to care that we were staying there. The hotel knew of our flight cancellations, driving from Philadelphia, lost luggage, etc. yet not once did anyone ask if they could do anything, did we need anything, etc. No one did anything to introduce us to the hotel, advise of services, breakfast, etc. Walking past service personnel or walking into the lobby, no one said a thing, smiled, or greeted us. Basically nothing was said unless a direct question was asked. The deciding moment was when we checked out, I walked to the desk said we were checking out from room 212, and the clerk handed me an envelope and said “Here’s your receipt”. Nothing else. He barely looked up from what he was doing.

the room was dirty..the bathroom was nasty..didn't even want to take a shower there.the sheets looked like they had not been washed!!The room was cute as we entered until we started looking around later on..they were doing construction at 7:30 a.m.The worst experience ever went through in charleston! The lady at the front desk said she would pass it on to management..still have not heard from anyone!Do yourself a favor and pay a lil extra for a nice hotel in charleston (like we have in the past)