Holiday Inn Express Hillsborough, Hillsborough

Great service. Friendly people. I felt welcomed. I will go back.

We had reservations at another hotel close by, and were told that we could check in at noon. We traveled from Charlotte, and were only staying one night. When we got there, they were just starting housecleaning, and we were told that our room would not be ready until two o'clock. We had no place else to go, so we decided to find another hotel. Holiday Inn express was right around the corner, and even though it was noon, there were plenty of rooms to be had. We got a decent price and a nice clean room. There were plenty of soaps, and shampoo, and nice clean towels, and the coffee maker was well stocked. Breakfast was excellent, and that was good, because we had to leave at 7 am to go back to Buffalo, NY We're planning on coming back to Hillsborough again this year, and we'll stay at the same place. It was a nice experience. The only thing I would suggest is a mattress overhaul in each room, because it was pretty soft and squeaky.

Hotel is in need of refurbishing! Carpeting in corridor was wrinkled and loose. Bathroom ceiling over tub was chipped and had a hole in it. Room smelled strongly of smoke although we were told it was a non-smoking room. There was even an ashtray on the dresser! Used bandaid on floor. Room furnishings reminded me of something I would expect to see at Hotel 6. Mattress had a huge sag in middle and frame creaked when you sat on bed ( I only weigh 130 pounds)No shampoo or complimentary toiletries of any kind and only 1 small bar of soap in bathroom. Not even a Do Not Disturb sign which may have stopped housekeeping from coming into the room without knocking at least 4 times between 8 am and checkout time of noon! Very rough tp. For $89.00/night and a 3 star rating I expected more. Except for the bandaid, the room was pretty clean-the only positive thing I can say about this hotel. I will never stay here again.