Sleep Inn Panama City, Panama City

I worked at this location for over a year and a half. It used to be well maintained and fully staffed until they underwent new management. The new manager seemed to have no idea how to run a hotel, and would never fix anything or reorder things that had run out. Most of the housekeeping staff was fired, and one of the girls at the front desk was cut down to two days a week until she quit because he didn't like that she was pregnant. For about the last three months that I was there, I was constantly recieving complaints about everything being out of order and dirty. The manager, would never remember to do anything, such as refunds, repairs, or even putting guests' reservations into the computer, and anything he did do he seemed to do wrong and it would have to be fixed. It seemed like every other room I checked a guest into wasn't cleaned, and sometimes they would be placed in three different rooms before getting a clean one. There were even some issues with the housekeepers keeping room keys and staying in the rooms at night. It became a terrible hotel overall and I wouldn't suggest that anybody stay there. I was recieving so many complaints and the working environment became so bad that I quit, and almost faxed a letter to the owner about how bad it was.

This was a first time at a Sleep Inn. The staff was very courteous and friendly. The room was clean with a very comfortable bed. The location of the hotel was great being away from the hustle & bustle. I recommend this hotel to anyone staying in Panama City FL.

On June 13 2009 I stayed in Room #302 for one night at the Sleep Inn & Suites at 9201 Front Beach Road Panama City Beach Florida 32407. The room reservation was made through Priceline.com. I was billed $120.98 from Priceline.com. Upon checkout I was charged an additional $96.79 for the room rate. When I noticed the additional charge I contacted the hotel on 20 June 2009. I spoke to an associate “Sherry”. She informed me she would talk to the manager the next morning and call me back. I received no call on the 21st. I called at 10:00 am on the 21st to find out the status of my complaint. Sherry placed me on hold for 10 minutes. I then hung up called back and spoke again to Sherry she informed me that she spoke to the manager and the additional charge would be reversed. On the 22nd I checked my statement and noticed another $96.79 charge. I called again and spoke to Sherry to inform her she had accidentally charged me for another night instead of reversing the charge. She placed me on hold for another 10 minutes to speak to the manager. I hung up called back and she placed me on hold again. I again waited another 10 minutes hung up and called back. This time another associate picked up and I asked to speak directly to the manager. I was then hung up on. I called back spoke to the same associate and informed them that if the manager did not come to the phone I would be contacting the BBB, then small claims court for Panama City Beach. I was then hung up on again. I have also contacted Choice hotels their parent company and filed a formal complaint. There has been no resolution as of the night of the 22nd.

I disliked the customer service from the staff and management. The first room we stayed in the toilet starting overflowing and they moved us to another room. The lady at the front desk was rude and obnoxious. I will not stay here again! They charged us for towels and pillowcases! I URGE YOU TO STAY ELSEWHERE!

At checkin, we were given a dirty room so we had to go back to the desk and get a new room. Room itself is ok, but I noticed a few scratches on my door, as well as other doors. Fitness room is advertised, but it was not open. Breakfast was average. But they do not know how to make coffee.

This Sleep Inn was similar to another Sleep Inn we stayed at. Maybe they're all the same design. When we checked in, we were given a room that had not been cleaned, and then we were given another room that was on the other side of the building, close to the highway. This Sleep Inn is very close to a busy intersection, and all night long I could hear the trucks and Harleys. Turning up the air conditioner to the max did not drown out the noise. Maybe the rooms at the other end of the building are not as noisy.

Though the rooms are very small, they are extremely clean and well decorated. Good locaton, right across from the Community College and at the foot of the bridge leading to Panama City Beach. The front desk person was very helpful and polite. I'll stay again.