Holiday Inn Exp South Boston, South Boston

I loved the updated look and extremely clean rooms. The staff were the definition of southern hospitality. There was very little to do at night but I was there traveling through to North Carolina and all I needed was a nice quite sleep. I had stayed at the fairfield Inn next door but it had wayy too much noise from trucks. I decided to stay here due to recommendations from colleagues and this time in virginia, I got a really good nights sleep. My preferred hotel from my business trips down south!

I booked reservations for my husband and daughter several weeks in advance and asked for a faxed or emailed confirmation which the front desk said they did not do. After waiting quite awhile at the front desk, the front desk person finally appeared. Then sure enough the day they arrived they had the reservation for December instead of September. Far from apologizing to my husband, she was extremely rude and nasty. When I tried to talk to the front desk person she hung up on me. When I called back she lied and told me she was the other front desk person (my husband checked their badges).