Fairfield Inn Suites Kenner New Orleans Airport, Kenner

I had to pay for a room and the shower didn't work. By the time the guy got it unstopped it was time for me to leave. I think I should get some of my money back or a free room the next time I take a trip.

Service was great. The night staff, was great in telling us just where to park downtown to sitesee the french quarter. Would stay again!!! My only complain is the pool is alittle small , but its really clean , so that makes up for it. Over all , my family of 5 had a great stay!!!!!

FIRST PROBLEM WAS 95 DEGREES OUTSIDE AND NO AC, MAINT. WAS A NO SHOW SO THEY MOVED US TO ANOTHER ROOM. THIS ROOM SMELL BAD AND WE NOTICED ANTS CRAWLING ALL OVER THE PLACE. WAS PAYING A HIGH RATE THOUGHT THEY MIGHT GIVE US A BREAK BUT THAT WASN'T HAPPENING. WE HAD A GROUP OF 12 STAYING 8 NIGHTS SO THEY WERE MAKING ALOT OF MONEY ON US. FRONT DESK MANAGER WAS VERY VERY RUDE. HOT TUB DIDN'T WORK AND EXCERSISE ROOM WAS ALSO CLOSED. YOU ARE BETTER OFF FINDING ANOTHER PLACE TO STAY.

In the Summer of 2007, I was on a roadtrip and It was my first time in New Orleans, and I always like to stay at Marriott Properties since I'm a rewards member. First thing I want to say is. This hotel is not in a good part of town, and nothing is lit up at all outside at night. They need security desperately! The parking lot is all chopped up, and is very narrow to park and back up into and out of. After I checked in, I was asking the night desk clerk some info about the area, and he had no idea about anything. You could barely even understand him with all his bad english. The internet was being consumed by some young kid who wouldn't get off it. I told the desk clerk, and he didn't do a thing about it. There were ants in the bathroom as well. It doesn't seem like such a great clientele stays there. I had my suitcase and other bags, and no one even offered to open the door for me including the desk clerk. The next morning, I needed to use the internet. But guess what? Still being consumed by some young kids playing games and wouldn't even get off. I told the desk clerk I needed some directions, and when I told her how to do mapquest, she had no idea what she was doing. Sometimes, I give places a 2nd chance, and was on a roadtrip with my sister and she wanted to see New Orleans, and so I decided to stay here again. This was December 2007, and the only difference is that there was no ants in the bathroom being that it's 40 instead of 100. Same situation. 2 desk clerks not so bright, and kids consuming the internet playing games. The desk clerks didn't do a thing about it. After 2 times going to New Orleans, I definately wont be going back anytime soon, and definately not to that property.

The morning shift clerk was so rude to the people in front of me that I refused to ask for what I needed. I did not want to be that embarressed. The room was wierd, no tub with shower water running in the floor. This was way above t5he advertized price. Bad experience.

My flight got cancelled and I need a place close to the airport. Greaat price, clean room, free airport shuttle (running on the hour)and great airport location. Nice place to stay in a pinch. A couple of pilots were on the shuttle with me from the airport and those guys can choose from a number of hotels.