Baymont Inn & Suites, Wilmington

My experience at this hotel was a total nightmare! One night I itched all night and finally at 6am could not take it anymore and went to the store for benedryl. I thought I was broke out in hives. The next night the itching started again. I got up to take more benedryl and when I turned on the lights I saw the beds were covered in bed bugs. These little blood suckers were actually all over the room and only come out in the dark! I immediately looked them up on my computer to verify that they were bed bugs. These bugs are so disgusting and filled with blood, like ticks. I killed a bunch of them and placed them in a ziplock bag and showed the manager. He gave us a 50% discount. Our stay should have been free! We had to bag all of our belongings up and go to a laundry mat and wash everything! These bugs spread very easy! Beware of this or any hotel....check the mattresses for black spots before you stay here or in any hotel/motel for that matter!

The housekeeping staff was rude and did not clean our room for 3 days. We had to beg for shampoo and clean towels. We spent almost $300.00 there because we wanted our kids to enjoy the pool. The housekeeper harassed our children whenever they were in the hall. We complained to the front desk but they were not concerned at all. The couple next to us checked out 2 days early because of this housekeeper.

Our room was not made up for day two of our two day stay. A bag of trash sat inside the outside door of hotel for two days waiting to make it's way to the dumpster. Hot tub not working at all. probably will not stay here again in the future

Messed up reservations at check in sent one of our handicap people who requested a first floor room to a different hotel because they didn't have elevators or an available 1st floor room then gave us a first floor room which we didn't request(so we just gave it up to the one that needed it) then put all rooms on wrong credit cards and had to take an hour to check out to fix mistake. Front desk clerk was a 22 year old who did not know how to treat customers was rude and totally unprofessional