Occidental Grand Punta Cana All-Inclusive, Punta Cana

Paradisus is what they call a "plastic" resort. It's all wrapped up to make it look nice but once you're there you start to see everything is made of plastic. The staff are so incredibly fake in their kindness because of their hunger for the american dollar. The male staff sexually harrassed my wife on multiple occassions. The food and shows were laughable as well. Only good thing was the beach.

I didn't figure on overbooking was a commaon pratice in such an resort in spite of a 2 months reservation.

We went there 3 years ago and we are going back. We loved the beach, the food and of course, the El Presidente. The hotel was okay, we had ants in the bathroom and some water dammage in the bathroom. I know, why are we going back??!! It's the beach and food...lol

My husband and I are Royal Club members. The dining experience in the club was excellent; food and service. However, overall we were not content with the hotel's level of customer service and professionalism. Many of the staff were not friendly and helpful. Maybe because the average employee is paid $325 U.S. dollars per month. I've been to several Occidental Resorts in Puerto Plata, DR, and found the service levels to be much better than the one in Punta Cana.

This is an amazing place. The locale and scenery are some of the best you will ever find in the tropics. However, the service is pitiful and nobody ever seems to be in charge if you have a question or complaint. I have been told that will all the building going on the island itself, there is a severe shortage of staff.

This was by far the worse vacation of my life I do not know who gave this hotel a 5 star rating. I wanted to go back home after just 2 days. There were never enough towels at the pool, had to wait 30-60 minutes for a towel, experienced 1 blackout where the light went out in the whole hotel, if you are planning to go there with a child forget about ever having a high chair, after many fights with the staff I just used regular chairs since they only have 4 high chairs for all 10 restaurants. My son and myself got food poisoning, this just could not get any worse. I would not recommend this hotel to my worst enemy, beware!!!

Pluses - nice beach with beautiful white sand, nicely decorated and trimmed property, the pool is great, with a swim-up bar. Dinners in restaurants are OK, the Mediterranean and French restaurants are very decent Minuses - personnel is trying to be friendly, but they are very sloppy. For example, there was the housekeeper's or previous guests' hair all over the floor in our suite. So, my wife had to do extra cleaning herself. Also, the personnel are not fluent in English. Buffet is open only for breakfast, poor choice of tasteless food. Lunch in the restaurant by the beach is not bad, but same dishes every day. One day, my wife found a rubber band in her food at this restaurant! The main reason we chose this hotel was the all-inclusive activities, such as scuba diving. Howvever, because of the constant waves (and as we found out later, there are huge waves at this particular place of Punta Cana because of its location), I couldn't do any scuba diving. So, we had to book a separate trip to Catalina Island in the Caribbean sea (near La Romana), where I did scuba diving, and my family enjoyed snorkeling, both for extra charge, obviously. We did not feel safe at the beach, especially for our little daughter, because there are a lot of strangers there roaming around trying to sell you smth or sign you up for smth. The nightly entertainment shows are very poor and of low quality. We also had problems with our keys, twice. When we tried using them to open the door to our room, they did not work. And mind it - because of the huge hotel territory, it takes you 15 minutes to get to the lobby to fix them. Another thing - there is no alcohol in your room's bar, and the choice of alcoholic beverages on the hotel's property is very poor. One more thing - they are trying to promote the Reserve area of this hotel by booking you on a 90-minute tour (which in reality took three hours), with the purpose of making you sign up for some kind of a timeshare. Our concierge said that if we attend the tour, we will get a one week of free stay at the Reserve, valid for the next two years. So, we attended this three hour tour and totally wasted our time, and the people were puttting a lot of pressure on us trying to make us sign up for this program. We refused at the end, and guess what? They did not offer us any free stay at the Reserve! (And the concierge later said that they recently discontinued doing so). So, we really very much regretted wasting our precious vacation time on this. Here is our advice - stay away from this particular place, it is not worth your money, it is such a dissapointment. If you are planning a trip to the Dominican Republic, choose a hotel at the Caribbean coast. We decided for ourselves that Riviera Maya in Mexico is much-much better and costs less. P.S. Poor choici of alcohol .

i like every thing about it even do it was a little bet too much but i had a wnderfull time im trying to go back this year for vacation.

The service at the front desk was so incredibly bad. They treat you like you are a big inconvenience for them. Rude rude rude. Food was bad. I will never go to any of this companies resorts again.

We loved the beach, the food and of course, the .The hotel was okay,.We had some water damage in the bathroom.