Holiday Inn Express, Lexington

I have stayed at this hotel 5 or more times over the last 3-4 years, and the service continues to get worse. My most recent arrival was greeted with a DOWN GRADE in room, of which I did not discover until I went up to the room. When I called the front desk, I was hung up on. So I gathered my bags, and went back down to get the room selection I made for my reservation. The front desk clerk told me I was mistaken and had specifically reserved a King size Wheelchair accesible room. I had to pull out my laptop and show him my confirmation, to which he replied must have been a computer problem. Sorry that is all we have. It was not until I began calling the customer service number that he discovered that in fact my room selection had been changed by someone in their properties. Even then all I was offered was a DOWNGRADED selection. No attempt was made to locate a similiar reserved room from a neighboring property. Although I have stayed at this location many times, never again. In fact, many of the Holiday Inn Express locations in Lexington have the same management. So traveler beware!

I love the decor and the new hot breakfast they have with bacon,sausage, scrambled eggs, sausage gravy and other goodies. The staff is very friendly and made it an overall wonderful experience.

The staff were very friendly and helpful. The continental breakfast was great,it was very healthy. This is important to me since I'm watching my weight. Of course they also had lots of delicious pastries. The pool and whirlpool were clean and also their surrounding area. The pillow top matresses were fantastic along with the summer weight comforter. My husband, daughter and I found our stay very enjoyable. We would not hesitate to stay again.