I will never stay at this place, and neither should you
By A Yahoo! Contributor, 2/11/06
I believe in customer service and respect for other people's interest in the safety of the family. The manager of this hotel refused to cancel the reservation dispite the fact we had concern for the road conditions. She did not care and was only about the money for the room. There is no concern for the patrons at the Best Western Hotel. So do yourself a favor and stay in place that respects you as a customer, and does not treat you as a number.