What is the definition of "customer service?"
I was with my husband who was on business and had lunches set up both days of our stay. Upon arrival, we asked for late check out. The manager would not consider the possibility of anything after 12:00, even though the hotel was only around 25% full. We agreed to pay nearly %100. for a second night just to be able to check out at 2 rather than noon. We had a small dog with us and did not pay the $15 dog fee as we felt we had more than paid for it with the additional night that we weren't staying. The day we were leaving, we caught an employee entering our room even though we had asked them to "do not disturb". We checked out immediately and the next day received an email notifying us that they had added an additional $15. for the dog fee. Upon closer inspection, they had also charged 2 different credit cards (one business and one personal) for both nights. While we were there, the commode constantly made a noise that rattled the back wall and dripped on the floor causing the floor to be slippery and wet. Trust me, we will not go back. These people need to remember that they are in business solely because they have customers. If they treat all their customers like they did us, they will no longer be in business. There are many hotels in Fayetteville; try another one.