Super 8 Motel Irving DFW Airport, Irving

For some unknown reason we were booked for two different hotels for the same nights. We were unaware of this until it showed up on our bank statement. We had 2 rooms for 2 nights. We were never sent a confirmation for this hotel and did not know that we were ever booked there. We contacted the Customer Service and was told they had seven days to review it and would get back with us. When they did they stated that I booked both hotels which I did not and that they would not refund any of the money. This made overdraft fees at my bank which I cannot get back. So for a stay at the Super 8 cost over $400 for 2 nights for 2 rooms. For that price I could have stayed somewhere nice. No help in figuring out what happened. Will never ever stay at a Super 8 again and beware of booking online. Customer Service lady who reviewed the case also was rude and nasty would not listen. SO i would say never stay at a SUPER 8. I know my friends and family will never stay at a hotel ran by them ever again.

I have been here before. In fact, I drive 4 hours to get to work so I frequent here. They are wonderful. I highly recommend!!!