Crowne Plaza Downtown, Kansas City

Our room was fabulous! We were living like kings! Very clean and very modern. You are only 2-3 blocks from the power light district so you can walk! I would highly recommend this hotel to anyone!

Will not go back. Location is good, in the heart of downtown. Service was indifferent. We were rudely awakened at 3:30 in the morning by loud partiers each night we were there, and called the front desk both nights. No apology, or even a comment, on check-out.

It was a nice looking hotel and close to a number of good restaurants, and night life spots. The rooms where nice but, they were extremely slow and under staffed at check in and there were a number of upset guests, if the service where a little better I would consider going back.

I stayed at the Crowne Plaza from August 21 to August 26. I waited twenty minutes to check in and was offered no service to take my bags to my room. The room was small and how they could claim this was freshly renovated escapes me. The room had a cabinet that had once housed a minibar with a broken lock and a smoke alarm that was dangling from the wall with cut wires. The closet door was off it's track and there were no hangers. I called downstairs to report the issues with the smoke alarm and asked for hangers. Fine no problem, I went to dinner and out for the evening. I come back and there is still no hangers, but instead an uninvited guest crawling on my bed - a cockroach. I covered it with a glass and called the front desk where I was reassured that these were simply "waterbugs and they were everywhere." I said it was a cockroach and offered to bring it down. I insisted on a new room which they brought up keys to a room 7 floors above. I took pictures of the bug and hanging smoke alarm in case the hotel disputes what I am saying. When I offered to show the guy that brought the keys the bug, he laughed and said the same thing - it's a waterbug, they're all over. He offered no assistance in moving the bags. Typical no service. On Saturday, there was no parking in the garage and when I inquired about where to park, they told me to drive through the garage that people had left and they were sure there was a space. When I came back down and when back in the lobby a second time - they told me to park in the loading zone out front of the hotel, but still charged for parking. The absolute only reason to stay in this hotel would be it's proximity to the Power and Light district, but there are many better hotels, all around it. This place is filthy, the staff is poorly trained and the management is atrocious. It is absolutely the worst hotel experience I have ever had.

We got this hotel by random chance from Hotwire. It was only 75 plus parking, whereas on most sites its around 102 before taxes. Good location for downtown activities, power/light districts, walking distance to crossroads etc. It was rather dirty. Half lotion and shampoo for our convenience. The front desk staff was very helpful to some who are new to the city. Cleanliness was the only issue with this hotel.

We just returned home from a wonderful trip to KC & stayed at Crowne Plaza on the 17th floor. Along with great service the lobby, rooms, baths, restaurant, etc... were exceptionally clean & beautifully decorated! They are also located in a great location near the Sprint Center and the Power & Light District is just 2 blks away and offers shopping, food, nightlife, etc.... Oh, if your looking for a nice grocery, Cosentino's Market is just 2 blocks away (P&L) & is a upscale grocery market with a huge deli that offers breakfast, lunch, & dinner plus lots more with reasonable prices! So, if your looking for a nice place to stay in downtown KC near the P&L District with Crowne Center & the Plaza being nearby, this is the place to stay!!! We will definitely be back to visit soon & will be staying at the Crowne Plaza!!

The front desk staff were politely indifferent. Air conditioning/air was bad Carpets are filthy Room smelled like smoke Room key worked half the time Staff at front desk acted like I was an inconvenience Water faucet in shower was either very hot or very cold with moving the faucet only a mm of an inch. I would drive 20 miles out of my way before I stay here again.

Front Desk Clerk, was rude, the reservations that was made 5 months in advance, (had confirmation info), was not showing up on their records. The lady who checked us in was not accommodating. The hallway was not vacuumed, very bad odor in hall, not mention the room. The floor was dirty, walls needed to be cleaned, bugs on the wall. SOAP & WATER DOES WANDERS. Room Service was very poor. Manager did switch rooms, but was more disgusted than accommodating. Will Not Go Back EVER.

We arrived later in the day and we had our confirmation number and all the paper work that we needed. To start it off, they could not find our reservation and then the front desk attendant was very rude! They put us in a room that stunk to high-heaven and we found bugs crawling on the wall the next day. We called down to see if we could have another room, one that did not have bugs in it, and the front desk MANAGER acted like we just asked her to cut off her arm. She was not once apologetic. The room service was terrible. Our first morning we did not receive both meals. They had to go back down and get the second one. Coffee was hot tea. I would recommend this place.

I was in town for my daughters Jr. Olympic T&T Competition. We were to be there for 4 days and 3 nights. I had planned for approx. 3 months for this trip taking in the location, cost, parking, and hotels. After careful consideration I chose the Crowne Plaza Downtown for my family's stay. I reserved a 2 bed executive room. I was told that the executive room is a lot bigger than regular rooms. When I arrived at the hotel to check in on July 3rd I was greeted friendly and was told up-front that due to a storm the previous night, water had blown in on all the rooms that had double beds. She said the water was around the windows and there was a cleaning crew above our floor (27th) and was working their way down cleaning the rooms. I thought that was fine since they were working on the problem I could be flexable also. My daughters and I parked and took a few things to our assigned room. The ride in the elevators was another experience, since it goes very fast, we almost got sick. Out in the hall there was lights hung as sconces. They were all going in different directions and looked tacky and unattended. When we opened the door there was a strong smell of mold and mildew. The carpet (dark green) was visibly dirty and heavily stained. The beds were nice and inviting and seemed to be the sleep number bed. I noticed also that the room was very small for and executive room with two double beds. The lighting was poor and the bathroom was extremely small. So small that you could not sit on the toliet and shut the door with out hitting the toliet. My smallest daughter walked in and straight out saying "This is nasty and I'm not staying here". Everyone was in agreement with her. We packed our truck back up and pulled around to the front and I told the front desk lady that we could not stay here due to the smell of mold and mildew and the size of the room. She said that was fine and she understood. She cancelled my reservation and gave me a comformation number on the back of her business card. As one enters the building from the front you will notice the smell and it isn't as grand as it looks like on the internet. The garage that we were to park in was an open air garage, meaning it had a roof and floor but no sides. So the storm that blew in the hotel also blew in the garage leaving large puddles for us to walk through. We decided location wasn't that important and we stayed at the Westin 1.2 miles south and it was nice, clean, comfortable, and safe parking. Another nice choice is the Marriott Downtown. The price is comparable to the Crowne Plaza, but the entire hotel had been remodled and it is extreamly clean and nice. Sorry this review seems long, but I wanted everyone to know my experience and I did read the neg. reviews on different sites for the Crown Plaza. I thought like many others that they may have had a one time bad experience. PLEASE BEWARE OF THIS HOTEL. IT IS NOT AT ALL WHAT IT IS PORTRAYED AS ON THE INTERNET. THE PICTURES DO NOT SHOW THE CORRECT CLEANNESS OF THE ROOMS, BATHROOMS, OR EVEN THEIR GRAND ENTRY DOWNSTAIRS. IF YOU HAVE ALLERGIES OR CHILDREN WITH BREATHING PROBLEMS YOU NEED TO CONSIDER GOING SOMEWHERE ELSE. Crowne Plaza was $107 with AAA or $116 online. The Westin was $92 online. I did get a better deal. THANK YOU GOD!!!!