Definitely going back
Full disclosure: just sent this same review to another site. I've never written a travel review before, but after reading the negative reviews I had to share our opinion. The place we had a reservation in was overbooked and we got bounced with only one day's warning--very disappointing. Did some research, really wanted something special, romantic and adult in Palm Springs. Read several poor reviews about the Parker Meridian, but decided to chance it anyway. Initial impression wasn't great, we were wary when we saw the lobby. It is a bit tacky, the faux fur covering on some white chairs were dingy, and one of the couches was covered by a throw that could have been found in a college dorm. BUT. We mentioned our concerns about the negative reviews during check-in, and they were taken very seriously. Without asking, we were immediately upgraded to a suite by the pool. The room was wonderful. The grounds seem a bit maze-like at first, but are serene and private. Each member of the staff from the valet, to the housekeepers, to the front desk and restaurant crew could not have been genuinely nicer or more service oriented. Everywhere we went, we were greeted warmly and our needs immediately attended to. I must mention the superb amenities/toiletries in the guest rooms. We were amazed at the generously sized bottles of high quality shampoo, two types of soap, sunscreen, and lip balm that were provided for no extra charge. I was in heaven after discovering the Bulgari skin lotion. Don't expect your usual hotel, this place grows on you. The longer we were there, the more secret spots and unexpected details we discovered. The lobby areas that seemed a bit tawdry by daylight were lovely in the evening. They do need to spruce it up though. My only disappointment was the spa massage. I'm very picky and asked for someone w/strong hands for a deep tissue massage and I got one, but she was a real masher! Ouch! Not the experience I was looking for, and it was expensive. Oh, yes the TVs need upgrading, but who goes there to watch TV? We are definitely returning, and soon.