Holiday Inn Express Suites Philadelphia, Philadelphia

I have visited this hotel often for years. Front desk was very courteous and polite. We started to make coffee. Tried to separate the coffe cups which were stacked into each other. We found some yellow liquid in the bottom cup. We smelled and found out that it was Urine. We called the front desk. She came and picked up all the cups and said that they will investigate it. Upon check out in the morning, i enquired about their findings, they had no knowlede of the incident. The young lady who knew me and always there apologized to me for the incident. She gave me the General Manager's Business card for me to call him later because he was not there at that time. She informed me that they could not do anything because we booked the hotel through third party. I have yet to receive any contact or apology from the Management. Do not beleive in that Hospitality promise crap about they will make it right posted in every room. That is all false advertisement. I do not want the money, I wanted the apology and concern from the Management which did not happen because i do not think they care. I do not think this review would ever appear.If this is not posted here it will show up somewhere else, People need to know.

I am surprised to read any negative remarks regarding this hotel. My husband and I checked in and out 3 times over a 1 week period. His job kept changing location. These people were very helpful, our room was wonderful and we both would go back here in a second.

I stayed in this hotel over the fourth of July weekend and had to pay 190.00 (Which was almost triple the amount of the regular rate). A WEEK after we had left they charged my DEBIT card for more money saying that they hadnt charged me enough. I WOULD NEVER STAY IN THIS HOTEL AGAIN. THEY ARE NOT VERY HELPFUL AND WILL ROB YOU BLIND!!!!!!!!!!!!!!!!!!!!!!!

comfortable queen beds, free internet, great continental breakfast, convenient to casino, most amenities you would need. Workout room only has cardio, no weights or resistance.

I loved the place, the overall experience was great and would love to go back. Well worth the money. The staff is very friendly and made me feel like home. Spotless rooms and great bedding quality. I would recommend this hotel to everyone.

The short distant to the attractions was great but the hotel bathrooms and sink need renovating. The shower curtain had mildew stains on it and the sink had rust spots. The bed sheets were soft and confortable. I like modern hotels and I probable won't stay here again.

I chose this hotel because of name recognition and reputation. The room was great but my treatment there was horrible after they put a triple hold on my debit card which had me there penniless! I was meet with disregard and not a care for my situation.The manager told me there was NOTHING she could do for me. I wasn't even offered food to feed my children who were on their first vacation!!!We were stuck in our room until things got cleared up, WHICH WAS WHEN WE WERE DUE TO CHECK OUT!! Not until after I threatened to call my attorney was I given the attention I deserved! Even after calling guest relations I was dismissed and given a "OH WELL" attitude! Word of caution..DO NOT USE A DEBIT CARD TO REGISTER AND DON'T ALLOW THEM TO RUN YOUR CARD MORE THAN ONCE, telling you it didn't take the first time.!!! Maybe your stay will be better than mine was.

The hotel was very clean and centrally located to the area attraction. We had a great time!!!!!! We could not have asked for better service. All staff was extremely helpful and curtious.