overbooked but not overlooked
By A Yahoo! Contributor, 6/30/06
we were informed upon arrival (as were 9 others) that the hotel was overbooked. that was a bummer, but the young man at the desk served us with real professionalism.
he found another hotel a short distance away (stepbackinn, Aztec, NM)and picked up the cost of the night. the other hotel was a cute little place and fit our travel plans just fine
even though he was under incredible pressure and scruntiny he help up well and did his job with the highest degree of integrity. he set a real example that I pointed out to my children and because of his efforts i was willing to overlook the problem.
unfortunately, i can't rate the rest of the hotel, although the lobby was nice!:)