Fairfield Inn Suites Abilene, Abilene

Trust for the Fairfield Inn and Suites brand is gone. In our recent stay the problems were endless. When we arrived, no one was available to check us in or greet us (except someone who was waiting with her own complaints) for 20 minutes. When we got to our room on the second floor we found that the windows would open completely, but they didn't have screens. After looking at the hotel in the sunlight we noticed that only two rooms on any of the four floors had screens on the windows. This is a huge safety issue for families with children. We had told the hotel that we would have four people in our party but there were only three towels and two wash cloths in the room and one of the towels was dirty. Both of the duvet covers on our beds were dirty when we arrived so they came off of our beds right away. Some of the other amenities that we are used to were also missing. We didn't have a "Do Not Disturb" sign for our door and the TV channel guide was nowhere to be found when we arrived. On the first night that we arrived we asked for these things and we were told that they were not available.. On the second night of our stay we let the kids swim in the indoor pool. The pool did not look clean and the water was pretty cold. Our swim was cut short when one of the other guest threw up next to the whirlpool. My wife approached the clerk at the front desk and told him what happened and his response was, "She couldn't have waited for 20 more minutes when my shift would be over?" I am in the military and we have trusted the Fairfield Inn and Suites in the past. After this weekend we will not be staying with this brand in the future. Please make changes at this hotel immediately.

Walls are so thin you can hear people talking above you and on the rooms beside you. Had to wait 10 minutes for someone to show at the front desk. There were no luggage carts available. There was a lot of hair in the shower. The best part of the hotel was the free intenet access which you can't even get a full service Marriott's.

My 3 children and I were kept awake all night long. The front desk said something to the people next to us about there loud TV and drunken party but then did not inforce the noise polution resrection.

The fire alarm went off at 11pm and 7am. Front desk said someone had their heater up too high on 2nd floor. The auto "wake-up" called several rooms at 530am and 600am everyday. The desk said it had phone problems for about a week and told me to disconnect the phone. AC fans made noise and had to be moved to 2 rooms to find a quiet one. Take it from me...stay at the Hampton next door.

Stayed twice in 2005. Have booked a return visit this year. Staff is very helpful. Continental breakfast is more than we expected. Loved the waffles shaped like Texas! Rooms were nice with fridge and microwave.