Super 8 Phoenix Mesa Gilbert Rd, Mesa

My daughter was Graduating so I booked 7 rooms (total of 25 people)here for family and friends, when we first arrived the lady who checked the first guests in, was very nice and helpful. I booked these rooms 3 months in advanced and I asked for two handicaped rooms and 5 rooms on the ground floor, due to mild handicaps that did not need the handi room. When the rest of the family/friends arrived a day later, they did not give me any handicaped rooms and only 2 rooms on the ground floor. So I went to the front dest told the lady at the front desk (not the same one from the day before) that I had reserved 5 rooms for the ground floor & 2 handicaped. (I even had printed out papers confirming this from an email super 8 sent me)Her answer was oh we don't reserve rooms for the handicap, and that I did not reserve special rooms and I did not say "handicap" when I called and Bla, Bla, Bla, I showed her my paper and she continued to argue, so I told her if she was not going to comply to the disablity act I would take it higher than her. I only got my 4 out of 7 rooms on the ground floor. But I should not had to fight 20 min to get them. Overall the rooms were clean, the carpet needed cleaned, my 2 year old her socks were black in min. Overall I would stay again, but I think super 8 needs to train disability awarness to all employees