Unprofessional for Customer Service
By A Yahoo! Contributor, 02/05/08
My Husband and I stayed for a night that included dinner, spa and golf with coworkers, all at the Expense of my husbands Company. We decided to pay for an additional night and did so paying cash.. We received our receipt from their Front Desk Supervisor. BIIIIIG MISTAKE!!!
As we got up the next morning we decided to go home due to crappy food, horrible service, rude staff and the beds were uncomfortable. We approached the front desk to check out and to get our money back. They refused to give us our cash after we provided the receipt. They informed us that they would need to check serveillance cameras and check into the matter. Rule # 1 Customer is always right. After returning home to Vegas, we contacted the Hotel Manager and left a voicemail message. That Monday morning I phoned the Hotel Manager again and asked where is our refund? Claiming that they need to research, yet we will get our money back... 10 Days has passed and still no refund. POOR CUSTOMER SERVICE. Very disappointed and will never go back. You can get better service at the MCDonald's next door and better food at that.