Lied about changing our reservations
By A Yahoo! Contributor, 07/23/08
We stayed here twice on our way into Yellowstone and again on our way back home. The first day, they messed up our reservation and put us in a room with one bed (we needed two). We talked with them and asked them to make sure we got two beds on the way back out. We watched as they made the note. On the way back, we were once again in a room with one bed, then lied to us and told us that is what we asked for.
This forced us to get another hotel room the second night (an added expense of $150) and forced people to sleep on the floor the first night. If they were busy that's one thing - but lying is unacceptable.
Our worst hotel experience of all time - avoid.
