Omni Hotel Hotel & Villas, Zona Hotelera

We looked at other hotel resorts in Zona Hotelera while at the Omni and the Omni was by far the most fabulous. We got a great price on all inclusive at this report and we are nothing but happy with this place. Buffet food- excellent, pools-excellent, service-outstanding, and the people were all very friendly, except for 1 grouchy pool-service waiter, but he could have been having a bad day! The only downside to the place (similar to everyplace in Mexico, everyone is trying to sell you something) is that they will try to sell you a vacation plan (to come visit again, like a timeshare) but you can decline easily enough, those "90 minute" breakfast presentations are never just 90 minutes, and are not worth the little tour discount they may offer as incentive. I'm sure this is true for every big hotel resort in Cancun. Other tips are that I would also shop around when making tour plans to be sure the tour/travel agency in the Omni is giving you a competitive deal. There are TONS of tour places and lots of choices, don't be lazy and only look into the hotel offers. Our family of 5 had a Junior suite and the pull out sofa bed was a little hard and sqeaky, but our teenager didn't seem to mind. Cancun is VERY humid, so bring only light clothes, shorts, and lots of changes of clothes, because everything gets moist, fast! Other positives is that there are wild iguanas around the place that are so fun to watch, and the kids had a ball hand feeding them chunks of fruit. The beach is super accessible and we even found 2 newborn seaturtles on it one evening and helped them into the sea. Very lovely place, cannot wait to go back. I cannot recommend the ALL INCLUSIVE package enough! Well worth the money with meals and drinks included for the family, and not having to carry cash around all day is a blessing. With all inclusive tips are included, but you can bring a few bucks or pesos to share with the staff who go the extra mile, you get super great service and it feels good to spread a little cash around to those who need it. Great place.

Just got back from 14 nights at the Omni Cancun, where we had brilliant weather for the whole two weeks we were there. We stayed on an all-inclusive basis. Where to start with this hotel..? It was absolutely amazing with excellent service from the wonderful staff throughout our stay. We particularly liked the service on the beach and by the pool! You didn't need to budge from your sun lounger if you didn't want to... The location of this hotel (and most others in Cancun) is right on the ocean front and the views of the sea are amazing, even from the pool area. The hotel is a must for sun lounge/beach lover (such as ourselves). The pool area is set on three levels and there was never a time when we needed loungers that we couldn't find them (even in shaded areas). No need to reserve sun loungers as there are plenty to go round. The food is excellent here and the breakfast at La Poloma in particular is extremely tasty. There was everything you could want in a breakfast offered. Also ate at Pina Colada and Da Vinci (the hotel's own on-site Italian restaurant) and the quality and variety of food at both were excellent. We ate at Da Vinci four or five times during our stay. The theme evening meals were also good, and the Tex-Mex on a Tuesday night it lovely - with far too much to choose from if you're trying to watch your weight! The desserts at all the eateries was exquisite and we really need to keep ourselves in check once we saw the array of cakes/pastries to choose from. Also, if you don't want the food from the buffet in La Paloma on the theme nights, you can always choose from the a la carte menu, which is equally tasty. The cocktails also deliver quite a kick and it was good to see branded spirits being used in them! They were lethal (but lovely ....!). They are highly recommended to each and every one of you out there if you're choosing this hotel. Our room (1610) was a lagoon-facing room, with a side view of the sea. It was gorgeous and the sunsets over the lagoon were fantastic. Don't be put off if you're offered a lagoon view, because you won't be disappointed. The housekeeper was very friendly and efficient in her duties. The room was spotlessly cleaned each and every day we were there. She certainly earned the tips we gave her and was appreciative of them. For nights away from the hotel, try central Cancun. There are lots of bars and restaurants there if you're fed up with the hotel food. Bongo Bar/Senor Frog/Coco Bongo is an excellent night out. All of these places are very loud so if you're looking for a quiet drink, these are not the places for you. Also tried outside restaurants called Outback (ribs etc) and Cambalache (Argentinian). The food was absolutely wonderful in both restaurants and I'd definitely recommend to everyone. The hotel and its staff are FANTASTIC and I highly recommend Omni Cancun to anyone wishing for a relaxing break.

there was nothing to dislike it was perfect the service food and the staff were faultless the rooms were spotless food was great we tried all types of food the maintenance was first class our toilet blocked five minutes after a chap came and unblocked it then we had a phone call from reception to make sure it had been done the same with the remote for the tv phoned then a chap came replaced it no having to wait we went all inclusive for two weeks we didnt want to go home the staff cannot do enough for you the only complaint it could do with a few more shades around the pool area we are going to book again

They are out to make money and only make money. I have had supper 8 hotels better then the Omni, The one thing they make me mad is the customer service at the corp office. Wow they will give you one day for free... when someone brakes in to you car causes about over $2000. in damage. they want to give you 1 night stay. i will never use this hotel again.

Let me start off by saying that I have experienced all-inclusive's before with the last one being the Rui Palace in Aruba, so I know what to expect. As I saw this was marked as a 4 star and recommened by JetBlue, I figured I would give it a shot. Let's start with service... or the lack thereof. It was virtually non-existent! They are very attentive to you when you first arrive and then it's like they just let you go. Every restaurant there was the same. God forbid you need a refill for your drink, because you will never get a waiter after the initial seating. The pool bar by far had to be the worst. Close to ZERO service. There are supposed to be waiters coming to your lounge chair as well asking if we would like a drink. Not once during our 7 day stay did we see a waiter. Also, if you go to eat at the pool bar itself, the wait for a slice of pizza is ludicrous. Mind you, this is not a NY slice of pizza, but a mini, frozen/reheated slice. It took them an HOUR to get our order because they can't multitask. If you order ice cream, you are waiting for the 3 orders before you. There was a family of 6 that ordered from the pool bar, and no one saw food for the next hour and a half. Which brings me to another annoyance. We are given these wrist bands to wear, saying that we are part of the all inclusive, yet at every step, we were asked for our room number. Being seated "whats your room #?" Our waiter takes our order "whats your room #?" Really? Whats the point of this bracelet and the hostess asking me as well? Same thing at the bar with the same damn bartender. I'm there the whole week. You should know I have the full package due to my bracelet and seeing me everyday. With bad service comes poor food. I was looking forward to "real mexican food". Well, their nachos stunk, the cheese looked like it was melted cheezwiz and the guacamole was akin to pea soup. There is a small chain here in Brooklyn called Mezcals and that blows this resort out of the water. The buffets had mediocre food as well and it actually came to the point where we didnt even want the breakfast anymore. A huge let down was the lack of a lunch buffet! Who the hell wants to leave the pool to go and sit down to order food from a restaurant? I guess thats what the pool bar is for...and is 45min - an hour wait time. Dessert...oh my god what a joke. And not just from the buffet, just in general! The best way to describe it is like a sponge. You know when you have a slightly damp sponge and you press it? Some water comes out...yeah...CAKE is not supposed to do that. It was the nastiest stuff I have ever had. It's like it's been frozen and thawed out in the sun. Activites are absent from this place as well. All inclusives normally have staff that will setup games and stuff for everyone. Yeah, not this place. Well, thats not entirely true. They hired people from the neighboring clubs to play games like "guess that 80's tune" and you win a t-shirt in the end...but it's just a promotion for a crappy club. Mind you when I saw the shuttle leave for that club at night, many people returned an hour later. Must have sucked big time. Every now and then, they would have a little entertainment outside. A very small show with food and drinks. Not one ounce of advertisement about that. I would have liked to make dinners plans around it, but we were not informed and already made different plans. The only positive thing about that place was Da Vinci's. The Italian restaurant and the only one you needed to make a reservation with. Food was excellent. Service was excellent. It's almost like it was run by someone outside of the hotel. My fiancé and I thought we might have been a little too hard, thinking we got spoiled at the other places, until we started talking to a few people and they all said the same things. I see they already started to post. Oh, all inclusive doesn't seem to include the minibar either. Omni, take some notes from the Rui, they did it right!

We just returned from a 6 night stay at the Omni. We took our 4 year old son and our son's babysitter (so we could go out at night!) We had a wonderful trip! Stayed in a Villa. The Villa was large and it gave us all just right amount of privacy but also kept us together as a family in the living area. The resort had security walking around at all times and we felt comfortable with leaving our 4 year old with his babysitter at night in the Villa so that my husband and I could get some alone time. We opted not to choose the all inclusive package since the Villa had a full kitchen. My husband and I have never been completely statisfied with any all inclusive package we've ever had anywhere on vacation in the past. This includes 5 and 6 star resorts. We feel that the choices and quality of foods/drinks are always limited. In addition, we also enjoy leaving the resort and going out to dinner since there are so many options, especially in Cancun. In Cancun, one really doesn't want to miss out on the down town action! We went to Walmart and stocked up on all our our needs on our first day. We ate most of our breakfasts and lunches in the Villa with the foods we bought from Walmart. We feel we made a great decision about not choosing all inclusive since we heard some people complain that the choice of alcohol was limited within the resort and they couldn't even get a Corona. We were able to buy a case for about $10.00 at Walmart and we were asked by many people where to obtain a better quality of alcohol. Also, we heard that the fancy restuarant in the resort wasn't worth a $70 dress shirt someone needed to go buy downtown inorder to be allowed into the resturant with their all inclusive package. However; the food we did order while on the beach or at the pool was very good. The hotel was older compared to the other hotels in the zone and it needs a face lift but it was clean and the beds where comfortable. Honestly, how much time do you spend within the room anyhow?? What was important is that the pool/beach area was very nice. The jacuzzi around the beach bar was very cool and the sushi at the sushi bar by the pool was good. The beach beds were only $25.00 for the day and it was a great place for our 4 year old to take a nap without having to go back to the Villa. I would suggest signing up as an Omni select guest. It just takes a few minutes online and its free of charge. This service gives you some perks. We recieved free beverages (choice of 2 per person) and a free newspaper every morning during our stay. It was really nice having your coffee served to you via room service as soon as you wake! There is also other perks, such as pillow choices, bottled water on the night of arrival, a backpack filled with toys for our 4 year old, etc. Service at the Omni was great and everyone was very nice. We had an issue with our safe in our room and couldn't get it open at times but someone always came to our room within minutes when we called for help. There was only a $15.00 weekly fee for house keeping to clean dishes (which I thought was a steal!!). I have no problem making breakfast or lunch for my family, but who wants to do dishes on vacation?! The resort was not over crowded and there was always a spot on the beach or at the pool without waking at the crack of dawn to lay out towels in order to reserve spots. However; finding a place in the shade at the pool area was difficult at times. The resort needs to put more umbrellas at the pools. We actually tried to extend our trip since we were having so much fun but we were unable to change our flights. It was honestly one of the most relaxing trips we've been on! We would definitely stay at the Omni again!

Loved the hotel. Staff was excellent and seemed to really enjoy waiting on us. David was great. Food was excellent in the buffett and ordering off of the menu, sometimes did both on the same night. Enjoyed the entertainment at night. Drink and food service down at the beach was great just wish the glasses had been bigger. Room was clean and had a good view of the lagoon. Went in March this year, my husband and I have been to Cancun before but this was the best hotel and food that we have experienced so far. I will stay at this hotel every time I can. We went on the time share special for $399.00 for a room and all inclusive. WHAT A DEAL!!! Beach was lovely although when we went water was still cool and poolwater was also a little to cool to enjoy. Hoping to go back this fall for 25th anniversary.

Service is great. Elevator broke down . Last four years we've stayed here. In fact we bought time share. One bad day in twenty-eight. Been to a number of resorts around the Carib, like this best. Will visit other resorts but will be back for 26 more years. That is if I live to at least 92!

Been going there for years, and we all LOVE it, and its a graet deal as well. There might be nicer hotels, but not for the price. Love the pool bars, especially the one down by the beach. Food is good, and I do remeber them serving top shelf drinks in the lobby, lots of the all inclusive do not do this. The staff is really good as well, and their beach is one of the better ones in Cancun. Best for the money. Hope they continue to update and improve, a little concerned about that though. BEST FOR THE MONEY

Nothing to dislike - clean, airy rooms, staff was exceptional - and with a smile. The all-inclusive plan was terrific with the food always being served fresh and varied....great deal for the dollar !