Fairfield Inn Kalamazoo East, Kalamazoo

The web site for this property states that the rooms have been renovated. This is NOT true. We stayed in a room that was so substandard that I am shocked that they allowed guests to stay in it. The carpets were torn, the bathroom walls had black mold growing on them, the bathroom vent was completely clogged with dirt/dust, the mattress was like sleeping on a bed of nails. I asked to be moved to a renovated room, per the web site photo gallery, but was told that although some rooms had newer TVs, none has been renovated. Oh, if you need an outlet for a cell phone or lap top, you will have to crawl around on the floor to find one, or unplug the TV. I was told that Marriott is re-branding Fairfield Inns and the new ones are REALLY nice. But the old ones are still under contract with Marriott and there is not much they can do about it. This property is far below the Marriott standard. Room Tip: Find out the age of the hotel and only stay in new properties.

Very nice, great stay nice staff and very nice clean rooms. Definitley will stay again in the future.

I liked the location. I think maintenance is lacking. The pool water was very dirty and we left because it was not taken care of.

This hotel used to be a dump! Now it's clean, better service, and the rooms were WAY nicer than I expected. The front desk told me they just went through renovations - and you can tell. I'm really impressed.