Winter Park Mountain Lodge, Winter Park

All the facilities were open and the service was exceptional.The service was very good and they went out to assist us.

Loved it!! For all you complainers............Go to Vail. What did you expect at a reasonably priced resort? We had a great time- staff was pleasant, nice clean rooms over looking the slopes, good food, great beer and wonderful people. Next time pay the high price and don't complain. This resort is for the working folk! Will be back again next year!

I will never stay at this facility again. One of the keys would not work and we didn't know why. Come to find out it was programed for a different room. The bathroom was the smallest I've ever seen. The lid to the coffee pot was broke, the smoke detector did not have a battery and the walls were paper thin. When I was asked by the staff at check out how everything was, I told them I will never stay here again. The staff just said "ok".

We were really disappointed with this hotel. We do not expect 5* accommodation, but we do expect helpful staff and a reasonable standard of cleanliness. Food in the restaurant is really not good and the menu is very limited. We met other guests who were trying to book alternative accommodation elsewhere as they also were not happy with the hotel. The only way to access the ski lifts is via the shuttle. The shuttle runs every 20mins to the ski slopes at Winter Park resort. To go into Winter Park village, in the evenings, takes approx. 15mins and buses run every half hour. If you are considering Winter Park for your ski-ing holiday I would seriously consider other lodgings in the resort area itself, where you can ski in, ski out, (more expensive) - or alternatively Winter Park village itself where there are plenty of reasonably priced rooms and where there is easy access to numerous bars and restaurants.

The Brew pub closed early, very disappointing to a traveler who has arrived at 10pm after a long journey. Got one packet to make coffee on a two night stay, talk about el cheapo. Additional coffee packets cost additional money. The hot tub was luke warm, very disappoiting after a long day on the slopes. Management was surly, with a take it or leave it attitude. I guess they can do that when they have a captive clientele.

The staff was very friendly and helpful but other than that there is nothing special about this place. Yes, the view from the windows is nice, but the rooms are older and show it. The main thing you see from the window in your room is construction going on across the road and part of the ski area. Windows were also very dirty and the bathroom could have been cleaner. There was TV internet but it never did work and we were told we should use a laptop on the second floor if we wanted to access the internet. The underground parking is limited, as mentioned by other reviewers but was nice. We had trouble getting our bags to the room due to a large crowd of rude bicyclist who were checking in and hogging the elevators and carts. We checked out after only one day.

Tired and in need of a lick of paint sum this place up best. The lack of ski lockers means equipment is kept in the rooms which probably adds to the run-down feel. Do not use the Jacuzzi or pool. There are no showering facilities in the pool/jacuzzi area which means that this 200+ guest hotel allows people just to jump in and transfer all of their ski-sweat, make up, oils, fungal infections, etc into the "skin-soup" that froths nicely at 35 degrees - ideal bacterial growth conditions. Enter at you own risk!!!!

This hotel has been (I think) unfairly reviewed by previous "Bitter Bettys". The room was immaculate. The view of Winter Park from the (interestingly designed) windows was simply breathtaking. All expected amenities were in place and functioning fine. The heater kicked butt as well. We ate at the Moffat Station restaurant & brewpub (part of the hotel) and found the food & beer EXCELLENT. We had the shrimp quesadilla appetizer (tasty and perfectly cooked) with the Southwestern Burger (it was ten bucks and HUGE, perfectly cooked, and very tasty). You expect to pay "premium" prices at a "ski hotel", it's nice to also get premium food. The underground parking was laughable (only like 12 spaces for the whole hotel) - but I did get a spot luckily enough. The staff was extremely nice, especially in the restaurant area, and during the breakfast buffet. They seemed to want to do whatever they could to make things easy for guests. The older reviews which slam this place must be outdated. Flaws have since been remedied methinks. I had a great stay and would stay there again no problem. Thomas

Our Thanksgiving was ruined by loud music for over an hour in the middle of the night. No one was available at the front desk by phone or in person. We went through an exit door that locked behind us, and found ourselves feeling down 2 flights of stairs in the dark until we found a door to the outside. The water in the shower went from freezing to scalding in seconds, and the management staff was hardly responsive to our concerns. We visit Winter Park nearly every weekend during the ski season. We will NEVER stay at this hotel again!

Other than location this place is a horrible. The hot tubs are mentioned as a selling point. They are huge, except I realized something which has got to be a health code violation. There are NO showers in the pool area. That means that everyone in the hot tubs are bring in all of the sweat, perfume, oil, makeup, hair products from ALL DAY with them. Makes your skin crawl. Other than that, the rooms were very small, tacky. Our flimsy chair fell apart when we sat in it. The lamp kept shorting out and fryed my cell charger. The toilet didn't even have a lid (like a public restroom). The toilet paper was prison-issue. The towel were a on a lottery - some where nice, many were super thin, worn and STAINED. For the first time in my life, I was at a hotel in which the from desk personnel did not acknowledge us as we walked in...no one single time, not even a "s'up". Cleaning equipment was left in odd places, like a the mop and dirty water just sitting by the elevator. The "underground parking" is actually a side garage that holds about 10 cars tightly, and there were junk everywhere - like cleaning supplies, rags, seats that had been take out of a van and just left there as though it were someone's personal garage. Went to breakfast, at that moment they were temporarily out of: coffee, panckages, and hash browns...low on eggs. The brewery was woefully unstaffed with just one phenominal bartender doing everything. We told the mangager that he was great but was totally swamped. The mgr replied, "yeah, it's always like that". Nice. But the beer was good quite. Go there to drink (plan for it to take a while) but do not rent a room there. Oh year, as a final touch, there were decreative lights burnt out on every one of the five peaks of the facade. Horrible.