Hawthorn Suites by Wyndham Sacramento, Sacramento

I arrived back at the hotel around 9 this evening after having been gone since 8 this morning. I found housekeeping had not been to service the room. I called the front desk and housekeeping several times but no one answered. I walked over to the registration desk and asked for bath towels, wash cloths and hand towels. I was given the bath towels and told that 'engineering' was at the airport and I would have to wait until he returned to get the other items. I never did get them or the clean cups, coffee, clean sheets, etc. This property is run down and in need of a major overhaul. It also appears that they are renting to displaced people for extended periods of time. Every time I come and go these people are sitting on the steps, smoking. I have stayed at other Hawthorn suites and never had a complaint. There is nothing good to say about this one.

This so-called "suites" hotel is anything BUT a suites hotel. I booked a king suite, and got a regular-sized bedroom with a king bed. A suite, by definition, has a living area and a bed area. This so-called "suite" is such a joke. Not well-taken care of, either. Lift up the cushion on the chair, and find beer tabs and other junk. If I want a REAL suite, I have to pay them $40 more. What a fraud. And the staff are exceedingly slow. I would avoid this or ANY Hawthorn "Suites" hotel like the plague. By the way, I booked through Hotels.com, who refused to do anything. I'll never book through them again.

Rooms very large for the price, and the breakfast included is a buffet including waffles, french toast, etc. The 2-bedroom suite is not much more and is HUGE. There is not much point in asking to be near the pool as the rooms do not have doors that go directly outside. Remember to reserve the shuttle if you need to be picked up, even if they say to just call when you get there!! If you want to be picked up at the airport it's not problem since it goes there all the time, but you could have a long wait if you want to be picked up at the train station or somewhere else.