Not as good as they should be
By A Yahoo! Contributor, 11/12/08
We had our wedding with the Cleveland Ritz. We had to wait 1 1/2 hours for our room at check in, even with a "priority" status. We got in at 5:30 and my rehearsal dinner was at 6:30. When we brought it up to our events manager, she said that she was told we only waited an hour, as if this was more satisfactory. The food wasn't prepared properly as agreed upon during the tasting, some of the booze in our package wasn't provided and several other problems occurred. The rooms have no wow factor like you would have expected for the regular charge of $500 a night, (we got a discount because we booked the wedding, and paid $199 a night) We had a list of 10 items that were not handled as well as they could have been and as a result did have a negative impact on our wedding and our stay with them. In the end, our $13,000 wedding, (not including the several other family members who paid for their rooms with them) resulted with a mere $500 "credit" for our inconvenience. My father put it best, everything I planned came out wonderful...until the hotel came along and screwed it up. Think twice before you sign up with them. Our experience shows that you don't get what you pay for. The Residence at Marriott is just down the street with nicer rooms, great service and the rooms cost around $130 a night. They are very friendly too.
