Ritz Carlton Cleveland, Cleveland

1515 W 3RD St, Cleveland, OH 44113
 
 
 
 
 
Average User Rating (172)
$333 avg. price
 
 
 
 
 
 
Hotel Class
Hotel Description:
The Ritz Carlton, Cleveland is located in the heart of downtown and offers guests the best in personal service, comfort and style. Approximately 12 miles from Hopkins International Airport and linked by rail from the... More »
The Ritz Carlton, Cleveland is located in the heart of downtown and offers guests the best in personal service, comfort and style. Approximately 12 miles from Hopkins International Airport and linked by rail from the airport to adjacent Tower City Center, the hotel is attached via walkway to Quicken Loans Arena and Progressive Field. The hotel is also within walking distance of the Rock and Roll Hall of Fame + Museum, Great Lakes Science Center, Warehouse District, Theater District and East Fourth Street.Guest rooms were renovated in 2009 and are enhanced with flat screen televisions, iPod docking stations, convenient data ports that allow connection between the televisions and electronic devices, wireless and wired Internet, in-room coffee makers and signature Ritz Carlton robes. The rooms also include fully stocked minibar, twice-daily housekeeping, evening turndown, goosedown and non-allergenic foam pillows. The hotel offers 24-hour in-room dining, 24-hour access to on-site fitness center, massage services, an indoor poor, access to business services and an exclusive Club level retreat with continuous light food and beverage services throughout the day.Dining options include MUSE, a casually-chic dining experience featuring contemporary American cuisine inspired by simple farm-to-table ingredients cooked to perfection. MUSE offers breakfast, lunch and dinner Monday through Saturday.
Amenities: Air Conditioning (In Room), Newspaper (Free), Refrigerator, Iron, Telephone, Television (Cable/Satellite), Non-Smoking Rooms, Television, DVD/VCR, Daily Maid Service... More »
Amenities: Air Conditioning (In Room), Newspaper (Free), Refrigerator, Iron, Telephone, Television (Cable/Satellite), Non-Smoking Rooms, Television, DVD/VCR, Daily Maid Service, In Room Broadband Internet Access, In Room Broadband Internet Access Fee, Safe (In Room), Telephone (Voicemail), Mini-Bar
Hotel Details:
  • 206 Rooms / 9 Floors
  • Built in 1990
  • Babysitting or Child Care
  • Electronic Key
  • Laundry/ Dry Cleaning Service
  • Multi-lingual Staff
  • Sprinkler in Rooms
  • Pets Allowed
  • Common Area High speed Access
  • Smoke Alarm in Rooms
  • Photocopy Service
  • Meeting Facilities
  • Administrative Services
  • Concierge Services
  • Uniformed Security on Site
  • Common/Public Areas Accessible to Wheelchairs
  • Surveillance Cameras On Site
  • Common Area High speed Access Fee Ind
  • Business Center
  • Currency Exchange
  • Pet Fee Ind
  • A-V Equipment Rental
  • Parking Area Well Lit
  • Crib/Rollaway Bed
  • Fax (For Guests)
  • Common Area Wireless Access Fee Ind
  • Complementary Coffee
  • Common Area Wireless Access
  • Gift Shop
  • ATM/Bank
  • Concierge/ Club Floor
  • Room Service
  • Restaurant in Hotel
  • Health Club
  • Pool (Indoor)
  • Health Spa/Massage
  • Hot Tub
 
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Yahoo! User Reviews

 
 
 
 
 
20 reviews for Ritz Carlton Cleveland, Cleveland
Not as good as they should be
By A Yahoo! Contributor, 11/12/08
We had our wedding with the Cleveland Ritz. We had to wait 1 1/2 hours for our room at check in, even with a "priority" status. We got in at 5:30 and my rehearsal dinner was at 6:30. When we brought it up to our events manager, she said that she was told we only waited an hour, as if this was more satisfactory. The food wasn't prepared properly as agreed upon during the tasting, some of the booze in our package wasn't provided and several other problems occurred. The rooms have no wow factor like you would have expected for the regular charge of $500 a night, (we got a discount because we booked the wedding, and paid $199 a night) We had a list of 10 items that were not handled as well as they could have been and as a result did have a negative impact on our wedding and our stay with them. In the end, our $13,000 wedding, (not including the several other family members who paid for their rooms with them) resulted with a mere $500 "credit" for our inconvenience. My father put it best, everything I planned came out wonderful...until the hotel came along and screwed it up. Think twice before you sign up with them. Our experience shows that you don't get what you pay for. The Residence at Marriott is just down the street with nicer rooms, great service and the rooms cost around $130 a night. They are very friendly too.
 
 
 
 
 
4 of 6 Yahoo! Users found this review helpful
Ritz-Carlton Cleveland- Cockroach?
By Peggy S, 07/07/08
I have just returned from 3 days at the Ritz Carlton in Cleveland to attend a wedding. I want to comment first on the service at the hotel which was very good. Chet the doorman is wonderful and I had read about him before we arrived. Bad news though: I paid a lot for a room which had a toilet that didn't flush adequately and on the second night, when I returned to my room, there was a huge cockroach in the bathroom. I took it in a ziplock bag, still alive, to the front desk and said that I had spent way too much on a room with a cockroach. They comped one night. The bathroom had NO exhaust fan, no heater, old shower head. Bed was very comfy. Rooms were old, run down. The wedding was lovely and the staff very kind, but, this place is not the quality of a Ritz-Carlton. I might expect cockroaches at the Motel 6- but not the RC.
 
 
 
 
 
3 of 6 Yahoo! Users found this review helpful
perfect
By lauren, 02/26/08
My friend and I make sure we always stay @ the Ritz while visiting Cleveland. It's in the middle of all the action, and very beautiful inside. We always have excellent service, food, drinks, etc. I am looking forward to our next trip to the Ritz!
 
 
 
 
 
2 of 3 Yahoo! Users found this review helpful
Excellent
By A Yahoo! Contributor, 02/03/08
I recently stayed there and excellent service food and everything. IT WAS PERFECT YOU HAVE TO STAY HERE perfect so great you guys need to give your staff raises thats how good it was stay at the ritz carlton by the way i love the cat food
 
 
 
 
 
2 of 4 Yahoo! Users found this review helpful
it was a mini vacation
By A Yahoo! Contributor, 12/27/07
I liked the conveniance to the Tower Mall, and the luxurious bathrobes. The turn down service was like being on a cruise. We felt very pampered.
 
 
 
 
 
1 of 1 Yahoo! Users found this review helpful
management
By ripcurl, 07/17/07
Very young inexperienced staff. Most of my questions went unanswered and I was told they could look it up and get back to me. The GM was very hard to speak to and understand. Cleveland has a long way to go to having a 5 star hotel. I am from the west coast and my pick for Cleveland is the Glidden House. Much nicer location and the staff was by far more experienced and knowledgeable about the city.
 
 
 
 
 
1 of 3 Yahoo! Users found this review helpful
The Friendliest Place to Live :) !!
By A Yahoo! Contributor, 03/01/07
We have had the experience of staying at your Ritz in the past for company seminars. In February 2007 we were stranded in Cleveland and had no place to go until we remembered the Ritz! What a great place and the people who work there obviously are not from earth. They must come from a planet called "There's No Place Like Home". Because that is just the way it felt while we stayed on the club level. Emily, Dawn, Alice & Julie have got to be the best employees from that planet. The food was fabulous and the housekeepers were very courteous. It was quiet and we had the whole floor to ourselves for an entire evening. Your hotel is the 'Best in Show' for our records. Thank you very much!!! Vicki Wilkinson & Jennifer Connor with Invisible Fence in Kansas City, MO.
 
 
 
 
 
1 of 1 Yahoo! Users found this review helpful
This is the place to stay in Cleveland. PERIOD!
By Richie T, 07/06/06
I'll be very brief. This hotel has all of the Ritz-Carlton amenities, comforts as well as superb food and a great location for business or casual travelers. You are right near the Jake, the R&R hall of fame and lots of other good stuff. There's a decent mall right next door if you need something or you have time to burn (or credit cards!) The mall is quite attractive and quite clean, especially for a central city mall. It has a Hard Rock Cafe on the premises, which is always a nice casual treat. A great thing about this Ritz is the fact that it is about half (or less) of the cost of most other Ritz Carltons, this is a nice break with no compromise on services. Actually the staff is very nice and refreshingly non-affected. I have been here a few times and I am returning there in 3 days! Gotta go pack now!
 
 
 
 
 
6 of 6 Yahoo! Users found this review helpful
FABULOUS
By A Yahoo! Contributor, 04/24/06
WHEN YOU READ ABOUT A 4 STAR/4 DIAMOND HOTEL, IT'S HARD TO BELIEVE...OUR STAY WAS THE MOST FABULOUS EXPERIENCE I HAVE EVER HAD, FROM THE MOMENT WE PULLED UP TO THE VALET...THE STAFF AT THE RITZ ARE TOP NOTCH..THE MOST CORDIAL AND FRIENDLY STAFF..THEY TREATED US LIKE ROYALTY..THE ROOMS ARE BEAUTIFUL AND CLEAN AND COMFORTABLE. THE DECOR IS BEAUTIFUL...WE ENJOYED THE CLEVELAND AREA..IF WEATHER PERMITS, EVERYTHING IS IN WALKING DISTANCE. I ALSO RECOMMEND JOHNNY'S DOWNTOWN FOR DINNER..GREAT FOOD, GREAT WAIT STAFF
 
 
 
 
 
4 of 4 Yahoo! Users found this review helpful
''Puttin On The Ritz'' Wonderful Place!
By scotti2hotti33, 02/16/06
This place is Amazing! I love the People ! This is a Five Star Hotel Everything was Divine.No Hotel is perfect, Until I stayed at the Ritz for my birthday! Nothing can compare to FRIENDLY AND HELPFUL STAFF! Loved them all! This Staff went out of there way to make a middle aged woman feel like a Queen even if for 1 day or 2.Highly recommend the Romance Package.Century was a delight to eat at.IF You want Great Service go to Cleveland Ritz.I'll be back for sure.Thanks Ritz ! Ya'll know who I am I promised the Truth,here it is.I love America and The Ritz!
 
 
 
 
 
3 of 3 Yahoo! Users found this review helpful
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