Never had a worse hotel experience
I have never had such a poor experience with a hotel in my life. We made a reservation at this hotel, and later were given an opportunity to stay closer to our destination for much less money, so we called up Best Western, and talked to Mr. Patel, the manager. He agreed to let us cancel our reservation, and was very nice about the whole issue -- until the day after our reservation, a charge appeared on our credit card. Despite cancelling our room, we were charged anyway. When I called the hotel to set things straight, I was called a liar, and the manager proceeded to scream at me over the phone. He even had the gall to make fun of the way I talk -- which is strange, since I sound like a midwesterner, and his hotel is in the midwest. After a long discussion with this insulting man, he told me the only way I could get a refund and correct his mistake would be to call the corporate offices -- which, as it turns out, was just the lie he told me to get me off the phone, as the corporate offices informed me that only the manager at a given hotel can issue refunds. It's really sad that Best Western allows such terrible managers to continue, and sully the Best Western image. I won't be staying with any Best Western again -- they obviously don't care about customer satisfaction.