Studio Inn and Suites, Downey

WORST HOTEL EXPERIENCE OF MY LIFE. PLEASE READ!! Last night (Friday 13, 2012), after relaxing and having a few beers, it came time to retire. I laid my head down only to find prickly pubic hair all over the pillow and bed, YES PUBIC HAIR! I had to wake early in the AM (and been drinking), so I decided to simply ask for new linens. The on duty manager promptly brought up two pillowcases only. When I asked to have the entire set of linens replaced, he asked if he could change my room out. I agreed and went to the adjacent room (now midnight). You wouldn't believe it unless it happened to you, but yes, even more hair in this bed. Off to door #3, and yes... more hair. Now on to the 4th room. This time the hair was minimal, and the manager had the nerve to say "oh those are small hairs" and started picking them off the pillow. I am now 5 hours away from start time of my job. The manager repeatedly states "oh this looks really bad for us", and assured me I would not be charged for the room. I put all my clothes back on, along with a hooded sweatshirt in an attempt to avoid contact with the linens. After waking from an obviously unsettled sleep, I went to wash off the nasty. ONLY TO FIND THERE IS NO HOT WATER!!! WOW!! Ok, so ultra quick breath-taking cold shower and proceed down to the office. The same manager was on duty, and tells me the person that can handle the refund will not be in for a few hours. This afternoon, after work, I called and asked how to proceed with the refund. I was told I am NOT GETTING A REFUND. He said "You stayed the night, so you get no refund." Then he proceeds to tell me "TAKE IT TO A LAWYER". The hotel is on my way back out of town, so I decide to stop back by. He repeats that I am not getting a refund, and calls me a "LIAR" (how I lied I still have yet to figure out). I ask how I can get in touch with management. He tells me the manager will be in tomorrow. When I asked for the managers name, he was not able to tell me his last name, nor provide me with a contact number. I told him this was not acceptable, and the worker then asked if I would like him to call the police. I said absolutely please do!! I knew the police would not be able to do anything in favor of either party, but they arrived very quickly so didn't hold me up too much. After the back and forth, I was given the name of manager on duty last night, and a police "incident number". I can not STRESS ENOUGH how horrible I was treated by this establishment. It was a very disturbing experience, and do not wish this on ANYONE. I can only hope this review reaches you before you decide to stay there. I will be following up with the managing company Monday, and will update the review. Aaron

I travel too much and a clean quiet room is imperative! Ive stayed there 3 times the winter 2012 each time 4-6 days each visit. Louis was the counter guy. He is extremely helpful and polite. I like him. He is great! The other staff were helpful. I am extremely picky about smell and cleanliness. Im the kind of person who wears slippers in the room because the thought of bare feet on a motel carpet grosses me out! Each room was non smoking and was fine. They smelled fresh… as in NO stink. Some hotels try to mask the stink with “air fresheners.” Not the case here. The rooms were actually fresh! On a Friday night some folks were having a good time and laughing so loud I heard them 5 rooms away. I called the desk and complained. THREE minutes later I saw the night clerk heading to the noisy room. The other guest got quiet. Im set to spend another 4 days there again.

Oh My Goodness, after reading the reviews of some of the other people, I had to put my 2 cents in. My stay here was an extended one till I found the apt I am living at now. Myself being a conosuier of Hotel living as I have at various locations across this great country of ours, this is one of the most respectful places I have laid my head at night. The clerks and staff were very helpful in every aspect of my satay there. They were very courteous and offered up a friendly smile whenever they seen you . To some of the people who experienced problems there, I would say look at our own homes and see if we live in a perfect house. I will definitely recomend this hotel to any of my friends coming out to visit in the near future and will stay there again, myself. You all there at the Comfort Inn, Take care and keep up the good work. George Christiansen

my room was as promised a non smoking king. the grounds where will kept and clean. a nice mall,fast food and good coffee(starbucks and the coffee bean) near by. i stayed with a friends we had 3 total rooms for 2 nights. i got my same rate as quoted on internet. some road noise, but helpful and respectful staff. great breakfast in am both days. fresh waffles, bagels, oj and more. i felt safe and my vehicle was in site of my room. all in all i would stay agian, its not the embassy suites but hey i got $50 more bucks each night in savings.

There is a nice guy there in the evening who checked us in, but the owner is there in the morning, the next morning I went in to extend our stay for another day and the owner got my signature for a credit card transaction, then he told me he was changing my room, it was the same type of room but on the floor below, he said. Well it was a smoking room he changed me to, so I went back and told him I was going to the Best Western down the street. I told him to refund my money and he said "There is nothing to refund, I haven't charged you yet". So I said alright, not realizing that this guy was a crook. I got my stuff and went to back in to clarify that there was nothing else he needed from me, and he said no, but with a dirty look on his face, I should have realized then that he was up to no good. Sure enough, I get home and he had billed me for 2 days. I'm disputing the charges with my credit card company, I get no answer when I call, I think he is ignoring all calls from my area code. Pay in cash, or don't stay here at all, everything the other users said about the poor quality is true. There is a Best Western down the street in Norwalk that treated me right for the same price.

First, this picture is not a picture of this hotel (verified the address). It is much scuzzier looking (Pink stucco, exterior entrances, and road medians only permit entrance from one direction with poor traffic control). Second, visible bugs on entry into room. 3rd, very poor breakfast buffee. Basically, just prewrapped grocery store items. 4th, While hot water worked in the evening, neither morning was there any hot water. 5th, you have to pay for high speed internet, pay for LOCAL calls, anything you can be charged a fee for, you will be. 6th, no alarm clock in the room and no iron in the room. At first they refused to bring an iron up to the room, even though I was in a towel following a cold shower (see re: hot water) having just discovered no iron was present though they do provide the ironing board. They only brought it up when I complained about the hot water, because they refused to belive me and insisted I must be controlling the shower incorrectly, so they came up to show me how (and couldnt get any) and I insisted that since he was coming up anyway, that he bring the iron. 7th, there are only a very few TV channels, and at least a 3rd of them are foreign language. For you english speakers, it's basically just local channels and HBO and little else. I won't be darkening their doors again.