Horrible experience
By A. SUKHWANI, 10/25/08
We checked on 10/1/08 for 3 nights. They had chocolate wrappers and a Expedia itenerary for"SWAIN" from Canada for CN$4032.00 from 10/1 to 10/14/08 on the kitchen counter and the beds had already been slept in. The check-in personal had a indifferent attitude when the matter was brought to their attention. They gave us a voucher for B1G1Free "LUAU" (Hawaiin Folk Dance with Dinner/Drinks). They refused to honor it and Suzette from their check-in office claimed that we had gotten the voucher under false pretenses. What baloney! They don't have any etiquette as to how to deal with Customers!
Their B1G1Free offer costs $100.00 plus taxes inclusive of the B1G1Free offer. We contacted BOSS FROGS Dive and got 2 tickets for US$110.00 inclusive of all taxes at a better resort Royal Lahaina Resort in Lahaina which is close by. I don't see what all the ruckus is all about. Why give a coupon when you have no intention to honor it?
We filed a complaint with their main office. I don't think I will ever get a response. We received a satisfaction questionaire from property management, we filled it out online on 10/5 or 10/6/08. Today is 10/25/08. They have yet to respond. DO NOT STAY HERE UNDER ANY CIRCUMSTANCES. The place is not cheap anyway. About $150.00 Plus taxes for each night.Take your business somewhere else, where they appreciate it!!!!!!!!!!!!!!
