Knights Inn Martinsburg WV, Martinsburg

Friendly People, very Helpful and Kind. Super Clean rooms and everything worked well. I stayed on Sunday Oct 17, 2010 and liked it very much. Dave Ziegler

This place is awful. Upon entering the room, it was musty smelling, then we noticed the wallpaper being held up by pushpins. We then saw half a bug hanging out from underneath the wallpaper causing me to pull out the pushpins to see what is behind the wallpaper. This is when i noticed a colony of stink bugs in the room, but that is not that bad part, there was so much mold on the wall that they has to hold the wallpaper up with the pushpins because the glue could no longer possibly hold. The only people that should be allowed in the room should be someone from the health department to condemn this dump. Luckily I could make other arrangements and did not have to stay here. My awful rating is actually overrating this place!

front desk staff was very helpful hotel location was veryb good. I am going to be repeat customer,they are very strick in cleaning thanks

I made a reservation over the phone with the Knights Inn with my credit card in Martinsburg, W.V. with plans to check in on the 31st of Aug. I asked the man on the phone if it was alright that my boyfriend check in for me before I got there because I would be at work until later that night. He said it wouldn't be a problem and we went through with the transaction. My boyfriend showed up around 3pm on Friday the 31st and there was a lady at the desk and she would not let him check in, saying that my credit card only reserved the room and she would need his credit card and ID for him to check in.He was very upset from her rudeness and explained that he could not use his credit card at the time, that was why we made the reservation on my card. When she refused to listen or understand he walked out. My boyfriend then called me to let me know what happened while I was at work and told me to make sure they weren't charging my credit card because they would not let us check in. I called and talked to the woman and she was short with me, and said I could not have my money back and then hung up on me. I persistently called numerous times and finally talked to some foreign guy who said I could not have my money back because I had to cancel by 6pm. I told him that I had been trying to call and cancel all afternoon but the lady was being rude and hanging up on me. He then calls his manager and talks to him in a language that I do not know. He again told me that I could not have my money back and that I could come in the morning and talk to his manager that he talked to on the phone. There was obviously a misunderstanding from the moment that I made my reservation, with nowhere to stay for the weekend and down $158.00 I'm pretty upset and I would like to get my money back.

I stayed at this place last month the location was excellent but the room was disgusting. the bathroom was very dirty and there were stains on my sheets. The carpet looked like it wasn't even vacuumed and I found bugs in the room. I asked to speak with the manager but he was not helpful. I was not offered another room. This place is a dump....I will not stay here again and I will not recommend this place to others!!