Novotel Montreal Center, Montreal

The hotel was nice at first and the staff allowed us to check in early, which was great because we had been travelling all night. The room was clean and looked similar to every other room we have stayed in before at other hotels. However, It was overpriced. I think this applies to all of Montreal. The room we viewed on the internet and based our choice on was not the room we got when we arrived. We stayed in the Novation room and the picture for the This room on the website is actually the presidential suite. The best part started after We left. We were about 500 kms east of Montreal when I realized I had left my leather coat in the closet in the room. I pulled over on the highway and called immediately. We were transfered to a number of someone who deals with this sort of thing. We left a message and she did call us the next day saying she had no coat. She then told us (after a bit of polite but firm insisting that the coat was in fact left in the room) that we may be making this up and since this particular cleaner who cleaned our room had been with the company for 5 years. She also told me there was a process of paperwork to fill out when items are left in the rooms. This was not done. This led me to believe that the cleaner was the one who took it. She personally checked the closet again because she said no one stayed there the next night (so no guest took the coat). Then I told her in not so polite terms to get my coat back. We did not hear from her since then. We then called the General Manager who told us he would look into this immediately and call us back right away. He never called back. My wife call 7 times in one day and his receptionist told us she could see him sitting at his desk but the call would not transfer through. So we left our phone number again, and still no call back. So we called back again and his receptionist then told us he had gone home for the day. So I am still missing my leather coat and I still have not heard back from the novatel hotel. Travellers beware!

Excellent location (located close to pretty much everything in downtown Montreal), friendly staff, and clean rooms make this Hotel a very good selection if your aren't looking for a super fancy place with all kinds of needless ammenities. It is somewhat basic (no Spa, etc), but you can't beat this place if your trying to avoid paying $150+ per night. Gym is fine and our bed was very comfortable (more so than the one we slept at in Tremblent at a much more expensive Westin) My only complaint was that the lobby and especially the elevator smelled old and a bit dirty. Otherwise, the place was great. My girlfriend and I enjoyed our stay at the Novotel and would definitely go back!

The Novotel offers the traveler a great price as well as location. Near St. Catherine street, Le Centre Bell and MANY eateries. Great front desk staff, very helpful with great information and expertise. On site parking available which is always a plus downtown. Only minus is that they lock the elevators at 6 or 7 pm. Overall, I highly reccommend!!!

Very convenient for local transport. Staff very helpful.Rooms very spacious. The buffet breakfast was delicious and good value.We would certainly stay there again.

We loved Novotel Montreal. Great little retaurant and bar in the lobby. Great rooms, good service and excellent location. The elevator is a little scary though ;)

Very very clean and elegant; european feel to it. Almost everything was brand new; however the internet didn't work, local calls cost $1 each and there only restaurant won't open for another year.. why do their renovations take so long? Anyway, very friendly service, just steps from Ste. Catherine.. excellent location for a very reasonable basic hotel.