Worst Hotel in Puerto Vallarta
By A Yahoo! Contributor, 12/19/10
This was a terrible experience. After several amazing stays at the Villa Premiere, we decided to stay near the Marina, for this trip. It's a beautiful hotel, but that's where it ended. I had reserved a Ocean-side, king-bed, smoking room, several months in advance. I also confirmed this with the hotel before we went. When we checked in, I found out that they told EVERYONE, "sorry, we don't have your room available, so we'll have to give you this room". This was they're standard welcome! I had to stay in a small, double-bed, non-smoking room, with no view of the ocean. No refund, no "we're sorry". My wife was in tears after she saw the room. Then the service was all downhill from there. I don't have the time to list all of the complaints. I love Puerto Vallarta, but we'll never stay here again. It ruined our anniversary.