Horrible, Stay Away
Stay away from this hotel. There are plently of other places to stay in the area, don't settle for this one.
I had the following problems with two rooms I recently reserved:
- One room reservation was "lost" until I threatened to call the national chain. At that point it was all of a sudden rediscovered.
- The second room was given away prior to the promised "hold time". My friends had to bunk with the hotel manager. We were still charged for sharing the room with the manager even though there was no register, no keys, and constant questions by the manager on when we planned to leave.
- The management refuses to answer the phone at night, even though they are sitting at the desk.
Other guest had similiar, if not worse experiences. In their cases, their reservations were lost, but the management agreed to rebook them, only at a higher rate.
After complaining to Choice Hotels - I was only offered a 25% of my next stay and refused a refund. The national chain is powerless in disputes and can only relay complaints to the hotel. Don't expect them to solve your problems.